Casualty Claims Support Assistant – Pre-Litigation

Keoghs; Leeds; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday plus 3 days buy/sell

Simply Health Care Cash Plan

WeCare 24/7 online GP & wellbeing

Job summary

Keoghs in Leeds is seeking a File Handler Assistant to support our Pre-Litigation Casualty team with claims handling workflows. You will assist with new claim setup, MOJ portal tasks, and progress cases to completion, delivering strong client service.

The role offers exposure to the claims process and opportunities for career development within a leading legal business. 35 hours per week, Monday–Friday, 9am–5pm (1 hour lunch).

Qualifications

• At least 12 months' experience in an administrative or claims support role.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident communicator with excellent telephone manner.

Responsibilities

• Manage and action MOJ Portal tasks, inboxes and case-related workflows.
• Support claims handlers with new claim setup, chasers and case progression.
• Handle CRU administration and low-value payments.
• Maintain accurate records on the case management system.
• Manage a caseload of low-value Property Damage claims.
• Ensure client SLAs, quality standards and productivity targets are consistently achieved.
• Assist with onboarding projects, training initiatives and wider team support as required.

Skills

Administrative support

Attention to detail

Time management

Telephone communication

MS Excel

Customer service

Prioritisation

Teamwork

Tools

MOJ Portal

Case management system

CRU software

Job description

Keoghs in Leeds is seeking a File Handler Assistant to support our Pre-Litigation Casualty team with claims handling workflows. You will assist with new claim setup, MOJ portal tasks, and progress cases to completion, delivering strong client service.

The role offers exposure to the claims process and opportunities for career development within a leading legal business. 35 hours per week, Monday–Friday, 9am–5pm (1 hour lunch).