File Handler Assistant

Keoghs; Leeds; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday plus 3 days buy/sell

Simply Health Care Cash Plan

WeCare 24/7 online GP & wellbeing

Job summary

Keoghs in Leeds is seeking a File Handler Assistant to support our Pre-Litigation Casualty team with claims handling workflows. You will assist with new claim setup, MOJ portal tasks, and progress cases to completion, delivering strong client service.

The role offers exposure to the claims process and opportunities for career development within a leading legal business. 35 hours per week, Monday–Friday, 9am–5pm (1 hour lunch).

Qualifications

• At least 12 months' experience in an administrative or claims support role.
• Exceptional attention to detail and accuracy.
• Strong organisational and time management skills.
• Confident communicator with excellent telephone manner.

Responsibilities

• Manage and action MOJ Portal tasks, inboxes and case-related workflows.
• Support claims handlers with new claim setup, chasers and case progression.
• Handle CRU administration and low-value payments.
• Maintain accurate records on the case management system.
• Manage a caseload of low-value Property Damage claims.
• Ensure client SLAs, quality standards and productivity targets are consistently achieved.
• Assist with onboarding projects, training initiatives and wider team support as required.

Skills

Administrative support

Attention to detail

Time management

Telephone communication

MS Excel

Customer service

Prioritisation

Teamwork

Tools

MOJ Portal

Case management system

CRU software

Job description

File Handler Assistant

Department: Legal

Employment Type: Permanent - Full Time

Location: Leeds

Description

Join our growing Casualty team as a Pre-Litigation File Handling Assistant, where you'll provide essential support to claims handlers, helping to keep cases moving and deliver excellent service to our clients.

This role offers valuable exposure to the claims process and excellent opportunities for career development.

Key Accountabilities

Support our busy Pre-Litigation Casualty teams, keeping claims moving efficiently and delivering outstanding client service.

• Manage and action MOJ Portal tasks, inboxes and case-related workflows
• Support claims handlers with new claim setup, chasers and case progression
• Handle CRU administration and low-value payments
• Maintain accurate records on the case management system
• Manage a caseload of low-value Property Damage claims
• Ensure client SLAs, quality standards and productivity targets are consistently achieved
• Assist with onboarding projects, training initiatives and wider team support as required

This is a fast-paced, varied role offering excellent exposure to claims handling and the opportunity to develop your career within a leading legal business.

Working Hours
35 hours per week, working Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

Experience, Skills and Qualifications

What We're Looking For

• At least 12 months' experience in an administrative or claims support role
• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Confident communicator with excellent telephone manner
• Proficient in Microsoft Excel and other key IT systems
• Passionate about delivering outstanding customer service
• Ability to prioritise and manage a high-volume workload effectively
• Self-motivated, with the ability to work independently and as part of a collaborative team

If you're highly organised, thrive in a fast-paced environment, and take pride in delivering excellent support, we'd love to hear from you.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation