Pre-Litigated Credit Hire File Handler

Davies; Bolton; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented File Handler to manage pre-litigation credit hire files. This role involves reviewing files, formulating strategies, and engaging in negotiations to achieve swift settlements. The ideal candidate will possess strong communication and negotiation skills, with a background in credit hire cases. This position not only offers a chance to develop legal expertise but also provides a clear path for career advancement within a supportive environment. Join a dynamic team that values innovation and collaboration, and take your career to new heights!

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 year

Pension Contribution (5% Employee / 3% Employer)

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Qualifications

• At least 3 GCSEs required; degree preferred.
• 6 months experience in credit hire cases essential.

Responsibilities

• Review pre-proceedings files and ensure compliance with Client Guidelines.
• Undertake negotiations with Credit Hire Organisations.

Skills

Verbal Communication Skills

Telephone Negotiation Skills

Ability to Plan and Prioritise Workloads

Decision Making

Ability to Remain Calm Under Pressure

Listening Skills

Sensitivity and Tact

Education

GCSEs or equivalent

Degree

Tools

Microsoft Word

Microsoft Outlook

Case Management System

Job description

Pre-Litigated Credit Hire File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you ready to take your career to the next level? We're looking for an ambitious and detail-driven professional to join our thriving team.

As a File Handler, you will pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations, and liaise with Insurers where necessary.

Key Accountabilities

1. Reviewing pre-proceedings files, noting and abiding by Client Guidelines
2. Formulating initial Strategy
3. Implementing the Strategy agreed
4. Undertaking telephone negotiations with Credit Hire Organisations
5. Pursuing settlement as quickly as possible
6. Liaising with Insurers where necessary
7. Ensuring ‘actions’ are carried out as per Action Lists in Case Management System
8. Ensuring files are kept within ISO 9001 guidelines
9. To ensure compliance with the SRA Standards & Regulations
10. Adhere to the Keoghs Values

Experience, Skills and Qualifications

1. Education - at least 3 GCSEs or equivalent are essential and a degree is preferable.
2. Ability to use own initiative.
3. Ability to plan and prioritise workloads.
4. Excellent listening and verbal communication skills.
5. Good telephone negotiation skills.
6. Ability to follow work processes and keep to Strategy.
7. Ability to recognise when sensitivity and tact are required.
8. Ability to make decisions.
9. Ability to remain calm under pressure.
10. Good IT skills including Word, Outlook, and experience of a Case Management System preferred.
11. Experience of credit hire is essential and the applicant would be expected to have been working in an environment where they have been exposed to credit hire cases on a day to day basis for at least 6 months.

Technical Knowledge to be Developed

1. Understanding of Pre Proceedings Credit Hire
2. The life cycle of a file

Personal Development

This role offers an opportunity to develop a range of legal skills under supervision. Further career progression will depend on the File Handler’s aptitude and desire to move to a different business unit dealing with litigated fast track, fraud or multi-track work. In addition, opportunities occur for those with leadership potential to move into deputy and then team leader roles.

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do:

1. We are connected
2. We are Dynamic
3. We are Innovative
4. We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 year’s service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation