Pre-Litigated Credit Hire File Handler

Keoghs; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Pre-Litigated Credit Hire File Handler to join their dynamic team in Bolton. This role involves pursuing settlements efficiently while adhering to client guidelines and ISO standards. The ideal candidate will possess strong communication and negotiation skills, with a background in credit hire cases. This position offers a supportive environment for professional growth, allowing you to develop legal skills and advance your career. If you're ready to take the next step in your career with a forward-thinking company, this opportunity is for you.

Benefits

25 Days Holiday

Simply Health Care Cash Plan

Gym Flex

Tech Scheme

Qualifications

• Experience in credit hire cases is essential, with at least 6 months exposure.
• Strong verbal communication and negotiation skills are crucial.

Responsibilities

• Review pre-proceedings files and adhere to Client Guidelines.
• Formulate strategies and negotiate with Credit Hire Organisations.

Skills

Communication Skills

Negotiation Skills

IT Skills

Decision-Making

Time Management

Education

GCSEs or equivalent

Degree

Tools

Case Management System

Microsoft Word

Microsoft Outlook

Job description

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Join to apply for the Pre-Litigated Credit Hire File Handler role at Keoghs

Description

Are you ready to take your career to the next level? We're looking for an ambitious and detail-driven professional to join our thriving team.

Department: Claims Management

Location: Bolton

Role Overview

As a File Handler, you will pursue settlement of a pre-litigation credit hire file as soon as practically possible, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files, formulate an initial strategy, commence early telephone negotiations with Credit Hire Organisations, and liaise with Insurers where necessary.

Benefits

• 25 Days Holiday (increases with service; buy/sell 3 days)
• Simply Health Care Cash Plan
• Gym Flex
• Tech Scheme

Key Accountabilities

• Reviewing pre-proceedings files, noting and abiding by Client Guidelines
• Formulating initial Strategy
• Implementing the Strategy agreed
• Undertaking telephone negotiations with Credit Hire Organisations
• Pursuing settlement as quickly as possible
• Liaising with Insurers where necessary
• Ensuring actions are carried out as per Action Lists in Case Management System
• Ensuring files are kept within ISO 9001 guidelines
• Ensuring compliance with SRA Standards & Regulations
• Adhering to Keoghs Values

Working Hours

Monday-Friday 9am-5pm with 1 hour unpaid for lunch

Experience, Skills, and Qualifications

• At least 3 GCSEs or equivalent; a degree is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Sensitivity and tact when required
• Decision-making ability
• Calmness under pressure
• Good IT skills including Word, Outlook; experience with Case Management System preferred
• Experience of credit hire is essential, with at least 6 months exposure to credit hire cases

Technical Knowledge to be Developed

• Understanding of Pre Proceedings Credit Hire
• The lifecycle of a file

Personal Development

This role offers an opportunity to develop a range of legal skills under supervision. Further career progression depends on aptitude and desire to move into litigated fast track, fraud, or multi-track work. Opportunities exist for leadership roles such as deputy or team leader.

Our Culture and Values

Our culture focuses on making Keoghs sustainable and successful for our people and clients. Our core values are:

• We are connected
• We are dynamic
• We are innovative
• We succeed together