Prada Client Advisor Shoes, Harrods

PRADA; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading luxury brand seeks a Client Advisor to deliver exceptional customer experiences. The role involves building relationships, achieving sales targets, and embodying the brand's ethos. Success in this position requires knowledge of luxury service and strong interpersonal abilities.

Qualifications

• Experience in luxury or premium brands.
• Understanding of luxury customer service.
• Fluency in English.

Responsibilities

• Create a welcoming environment centered on customer needs.
• Exceed individual sales targets for the store's success.
• Demonstrate extensive knowledge of products and maintain customer relationships.

Skills

Communication

Interpersonal Skills

Teamwork

Client Relationship Building

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe, and Pasticceria Marchesi. We operate in more than 45 countries with employees of over 100 nationalities.

Joining our company means working in a creative and international environment with teams motivated by curiosity and the pursuit of excellence. Our success is driven by the talent and passion of our people, fostering their professional growth.

Job Purpose

As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You promote the Brand philosophy and Values, guiding clients into the world of Prada.

You are accountable for achieving individual and team sales targets, providing the best service, and responding to customer needs both in-store and via e-commerce channels.

Responsibilities

• Create a welcoming environment centered on the customer, meeting their needs and requests with excellent service according to the "client journey ceremony";
• Exceed individual sales targets and contribute to the store's success;
• Meet KPI goals, ensuring high-quality sales and customer service;
• Demonstrate extensive knowledge of products, Prada's history, culture, and DNA;
• Capture customer data in the CRM to develop personalized relationships and future opportunities;
• Embrace and promote the Omni Channel mindset;
• Stay informed on fashion trends and competitors to advise customers effectively;
• Resolve client complaints in collaboration with the line manager and Client Service team;
• Operate with care and respect for the products;
• Use digital tools actively to enhance the luxury experience;
• Host customer appointments in person or virtually;
• Participate in daily store operations and maintain an organized stock room;
• Follow operational, stock, security, cash, and inventory procedures, ensuring compliance with company policies;
• Work collaboratively with colleagues, fostering open communication, diversity, and inclusion.

Knowledge and Skills

• Experience in luxury or premium brands;
• Understanding of luxury customer service;
• Ability to build long-lasting client relationships;
• Teamwork and independent work skills;
• Excellent communication and interpersonal skills;
• Fluency in English.