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Miu Miu - Client Advisor- Harrods Shoe Heaven

Prada Group

London

On-site

GBP 25,000 - 35,000

Full time

2 days ago

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Job summary

A leading luxury brand seeks a Client Advisor to join their Harrods Shoe Heaven location. This role involves being an ambassador for the brand, maximizing sales performance, and providing a unique experience to customers. Ideal candidates will possess a passion for luxury fashion and excellence in customer service.

Qualifications

Experience in a similar role, expertise in Shoe department is a plus.
Fluent spoken English expected.
Passion for human relations and sales.

Responsibilities

Welcome and serve the customer providing an excellent in-store experience.
Maintain and develop client relationships through an individual approach.
Ensure to be up-to-date knowing fashion trends and competitors.

Skills

Sales

Customer Relationship Management

Problem Solving

Communication

Luxury Fashion Knowledge

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To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

Welcome and serve the customer providing an excellent in-store experience at all times.
Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
Ensure to be up-to-date knowing fashion trends and competitors.
Prove Brand and product knowledge.
Deal effectively with customer complaints by liaising with the line manager when necessary.
Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Experience in a similar role, expertise in Shoe department is a plus
Passion for human relations and sales
Problem solving, curiosity and interest in luxury/fashion, art and design
Experience of building a long-lasting relationship with clients
Being able to work in team as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the managed product category
Fluent spoken English expected.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Consulting, Information Technology, and Sales
Industries
Retail Luxury Goods and Jewelry

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