Prada - Client Advisor - Selfridges

Prada; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Prada seeks an ambassador to embody the brand's philosophy and enhance customer loyalty in a luxury retail environment. The role focuses on providing an exceptional in-store experience, leveraging strong client relationships, and achieving sales targets. Candidates should have a passion for fashion and luxury, excellent communication skills, and experience in a similar role.

Qualifications

• Experience in a similar role in luxury retail.
• Passion for human relations and sales.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and serve customers, providing an excellent in-store experience.
• Maintain client relationships using CRM and digital tools.
• Maximize sales opportunities and achieve individual sales targets.

Skills

Customer Service

Sales

Relationship Building

Communication

Problem Solving

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

dca0e767fd4a

Job Views:

10

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer providing an excellent in-store experience at all times.
• Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

Experience in a similar role with luxury womens ready to wear experience

Passion for human relations and sales

Problem solving, curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the managed product category