Patient Services Advisor

Mydentist; Radcliffe; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Holidays 27 days + bank holidays

Annual bonus scheme

Health & wellbeing benefits

Discounts at cinema/retail/restaurants

Recognition schemes

Job summary

mydentist is seeking a Patient Services Advisor to join our Support Centre in Greater Manchester. You’ll be the first point of contact for practices and patients, handling calls and booking appointments in line with procedures, while building strong relationships with practice teams.

This part-time role offers a friendly, supportive team, onsite parking, and a benefits package including holidays, bonus scheme and wellbeing support.

Qualifications

• Excellent customer service experience.
• Strong written and verbal communication skills.
• Good time management abilities.

Responsibilities

• First point of contact for practices and patients, handling calls within KPI scope.
• Book, amend and cancel appointments accurately per procedures.
• Build productive relationships with practice teams to resolve issues quickly.
• Provide help, support and excellent customer service to patients.

Skills

Customer service

Communication

Time management

IT literacy

Tools

Microsoft Office

Job description

Your future, as a Patient Services Advisor at mydentist

You’ll be joining our Patient Services team within our office called Support Centre, which is in Greater Manchester (M26 1GG). The role is permanent and part time, please see bottom of role for working pattern options: Supportive and experienced team You will benefit from free onsite parking and Kearsley train station is just a short walk away With an onsite mini market shop and casual seating space inside and outside (for the sunnier days)

Your future, with us

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

Your future, your benefits

• Competitive salary


• Holidays rising to 27 days per year with service (plus bank holidays)


• Annual Support Centre bonus scheme


• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions


• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year


• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As a Patient Services Advisor, you'll be:

• The first line of contact for practices and answering calls received by patients within the designated KPI’s


• Ensuring that all appointments are booked/amended/cancelled accurately and efficiently in line with company procedures


• Building effective and successful working relationships with the practice teams to ensure that practice and patient problems are resolved quickly


• Providing assistance and advice to patients within the designated scope of training provided


• Providing help, support and excellent customer service to patients

You will:

• Have great customer service experience


• Strong written and verbal communication skills


• Time management skills


• Be a confident IT user with experience working with Microsoft Office


• Be hard-working with a professional and proactive attitude

Working pattern options

Position- 16 Hours Monday 8am- 12pm Tuesday 8am- 12pm Wednesday- Day Off Thursday- 1pm- 5pm Friday- 1pm- 5pm

Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.

Your future starts here Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.

About mydentist

Here at mydentist we take pride in the outstanding care we provide for patients and in the investments we’re making across our practices and in the way our teams support each other. We're transforming how we deliver dentistry. Investing in modern practices and the latest technology, devoting time to learning and development and creating a space for every colleague to be themselves and grow. A place where teams achieve together and respect one another, all of us working together to help the nation smile.

Life at mydentist

We care about the future of everyone at mydentist. With more than 530 modern practices across the UK, each with its own friendly and experienced team, a dedicated Support Centre and the mydentist Academy, you'll be part of a supportive, inclusive, and collaborative culture, where respect for each other is a given, and your work-life balance is always a priority. Its easy to see why your future is at mydentist.