Practice Receptionist

NHS; Salisbury; On-site; GBP 10,000 - 15,000; Part time

Job summary

Three Chequers Medical Practice is seeking a proactive Practice Receptionist to join its team in Salisbury. The ideal candidate will provide outstanding care to patients through effective communication and customer service, managing their healthcare inquiries and appointment scheduling.

Benefits

Comprehensive Employee Assistance Programme

5 weeks holiday plus bank holidays

Opportunities for career development

Staff training and away days

Qualifications

• Experience of dealing with the public/patients required.
• Previous experience in a medical environment is preferred.
• Training on care navigation and use of bespoke telephone system will be provided.

Responsibilities

• Respond to patient requests and liaise with practice staff.
• Process incoming mail and book appointments.
• Handle face-to-face patient enquiries in a busy reception setting.

Skills

Customer service experience

Verbal communication

Written communication

IT skills

Education

Good general education

Numeracy and literacy skills

Tools

Microsoft Office

SystmOne clinical system

Job description

Are you a friendly and proactive individual? We are currently recruiting for a Practice Receptionist to join Three Chequers Medical Practice to deliver outstanding care to our patients.

Location: Salisbury City Centre, Winterslow and Porton

We are looking for committed and enthusiastic individuals to join our well established Reception team who are an essential part of ensuring that our patients receive excellent medical care.

The ideal candidate will have had previous customer service experience ideally in a medical environment, however this is not essential. In addition, they will have had experience working as part of a team and should demonstrate good verbal and written communication skills and have a good sound knowledge of IT.

Main duties of the job

As a Practice Receptionist you will be receiving and responding to requests from patients and carers as well as liaising with members of practice staff and multidisciplinary teams to deal with patient queries; You will be provided with detailed care navigation training which, paired with our bespoke telephone system will enable candidates to direct patients to the appropriate service in a timely manner. You will be dealing with face-to-face patient enquiries, processing incoming mail and booking appointments. This varied role can offer approachable, helpful and professional individuals the opportunity to thrive in a task driven environment.

About us

We have a part time position available across Monday - Friday between the hours of 8.00am and 6.30pm and be willing to work a Saturday 8.30am - 5.00pm on a pro-rata basis. Successful applicants would be joining an expanding team of Receptionists that work within all four of our surgeries and our telephone hub. For this position you will need to have a full clean driving licence with access to a car as you may need to work at our branch sites.

What we can offer:

All new employees will receive a detailed induction programme and the opportunity to meet the departments working in Three Chequers

Our employees have exclusive access to our comprehensive Employee Assistance Programme (EAP), which offers a full range of 24/7 support, including mental health services such as mental health support, financial wellbeing and debt management, coping with bereavement and loss and much more

5 weeks holiday a year plus bank holidays on a pro rata basis

Opportunities for career development and progression

Staff training and away days

Job responsibilities

Full details about the Job Description and Specification can be found in the attached documentation.

How to apply:

Complete the application form that can be found on our website and return to the email address found on the application form or return by hand or post to any of our surgeries.

For more information about these positions please visit our website www.3chequers.co.uk/staff-vacancies or collect an application form from Endless Street Surgery.

We look forward to receiving your application.

Person Specification

Experience

• Experience of dealing with the public/patients
• Experience of SystmOne clinical system
• Experience of Primary Care
• Complaints systems

Qualifications

• Good general education / Numeracy and literacy skills
• A demonstrable commitment to professional development

Knowledge and skills

• Excellent keyboard and computer skills including use of Microsoft Office
• An understanding, acceptance and adherence to the need for strict confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.