Part Time Receptionist

InterContinental Hotels Group; Oxford; On-site; Part time

Job summary

A leading hotel group is seeking a part-time Receptionist to join their team at voco Oxford Thames. The ideal candidate will deliver exceptional service while managing guest check-ins and resolving queries, as part of a vibrant team focused on providing a unique hospitality experience. This role offers flexibility, competitive hourly rate, and numerous benefits including training and career progression.

Benefits

Global opportunities with IHG

28 days holiday per year

Meals whilst on duty

Amazing discounts for hotels

Financial wellbeing app access

Paid volunteer days

Qualifications

• Previous experience in Receptionist, Guest Relations, Concierge.
• Experience with handling guests queries and complaints.
• Willingness to learn new things and work as part of a team.

Responsibilities

• Check guests in and assist with luggage.
• Deliver a superior guest experience.
• Handle guest queries and complaints.

Skills

Guest Focus

Service Excellence

Conflict Resolution

Teamwork

Tools

Opera PMS

Job description

A fantastic opportunity for a Receptionistto join our team in voco Oxford Thames on a 5-hour per week contract!

We are looking for a Receptionist to join our team on a Part-Time basis for 5-hour shifts (1-2 shifts per week) and we are offering £12.60 per hour.

This role is a great fit for either a student or a someone staying locally and is looking for 1-2 shifts in the week!

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Close to the heart of Oxford, on the banks of the river Thames, lies voco Oxford Thames hotel.

With a history dating back to the Middle Ages, the hotel’s surroundings have an intriguing story to tell.

voco Oxford Thames combines its medieval character with 21st-century style to create a unique setting for memorable meetings, conferences, and weddings alike.

Dining at the voco Oxford Thames is a relaxed affair; discover British classics in the restaurant, enjoy pub favourites in the bar, or take afternoon tea either in the conservatory or out on the terrace..

As a receptionist you will play a vital part in delivering a superior guest experience, from Checking Guests in, to assisting with guest luggage - every day is different! We take pride in the fact that we are experts in what we do and love to demonstrate this expertise to our guests with a sense of flair.

To succeed as a Receptionist, you will need:

• To be passionate about delivering great service and be guest focused
• Previous experience in Receptionist, Guest Relations, Concierge
• Experience with handling guests queries and complaints
• Experience using Opera PMS is a huge advantage
• To be willing to learn new things and work as part of a wide hotel team

Our Receptionists enjoy a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Receptionist!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.