Practice Operations Leader — Patient Access & Growth

NHS Jobs; Kidlington; On-site; GBP 40,000 - 60,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Practice Operations Manager to lead the non-clinical operations of a general practice. You will oversee governance, budget management, recruitment, and performance in reception, administration and facilities, ensuring safe, efficient service delivery.

You will work with the clinical lead to optimise appointment systems, staffing, and capacity, while driving improvements through data, feedback and risk management.

Responsibilities

• Lead practice leadership and operations to ensure safe, efficient and effective running of the practice.
• Oversee operational delivery across reception, administration, access, prescribing and medicines support, patient services and premises.
• Collaborate with clinical lead to design appointment systems, clinical rotas, skill mix and capacity for accessible care.
• Use performance data, patient feedback and workforce information to identify problems and act.
• Plan and deliver operational aspects of patient list growth, onboarding, staffing, capacity and patient communication.

Job description

Oxford University Hospitals NHS Foundation Trust is seeking a Practice Operations Manager to lead the non-clinical operations of a general practice. You will oversee governance, budget management, recruitment, and performance in reception, administration and facilities, ensuring safe, efficient service delivery.

You will work with the clinical lead to optimise appointment systems, staffing, and capacity, while driving improvements through data, feedback and risk management.