Practice Operations Manager

National health service; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Principal Medical Limited (PML) is seeking an experienced Operations Manager to lead the operational performance of a busy general practice site in Oxfordshire. You will provide senior operational leadership, manage a multidisciplinary team, and collaborate with PML central functions to deliver high-quality services.

The role focuses on accountability for practice performance, budget oversight, governance, and continuous improvement within NHS contractual frameworks.

Qualifications

• Senior management experience in general practice or NHS settings.
• Experience leading multidisciplinary teams and HR processes.
• Budget management and financial oversight in public sector.

Responsibilities

• Oversee day-to-day operational performance across all practice functions.
• Lead the practice level management team and workforce planning.
• Manage local budgets and expenditure in partnership with finance.
• Ensure CQC compliance and NHS contractual obligations.
• Drive quality improvement and patient experience initiatives.
• Collaborate with PML central functions and external partners.

Skills

Senior management

Team leadership

Data analysis

Project management

Change management

Education

Degree level education

Tools

Microsoft Office

EMIS

SystmOne

Accurx

Job description

Job responsibilities

We are looking for an Operations Manager who is able to provide senior operational leadership and hold full accountability for practice performance. This includes leading a multidisciplinary non-clinical team, supporting clinical governance, overseeing financial and workforce functions in partnership with PML's centralised teams, and working in close partnership with PML's Transformation Directorate to deliver continuous improvement. Where a Deputy Operations Manager is in post, the Operations Manager will provide leadership, delegation, and development of that role as part of the practice's senior team. The right candidate will have experience managing their own operational portfolio, leading teams through change, and working within the regulatory and contractual frameworks that govern general practice.

Person Specification

Essential

Senior management experience in general practice, primary care, or the wider NHS Experience managing multidisciplinary teams including performance, development, and HR processes Budget management and financial oversight in a healthcare or public sector setting Experience working across organisational boundaries with multiple stakeholders

Desirable

Experience working within a GP federation or at scale primary care organisation Experience leading or contributing to transformation, change, or improvement programmes

Skills and Abilities

Essential

Ability to lead, motivate, and develop teams in a complex and pressured environment Strong analytical and problem solving skills with the ability to interpret performance data Excellent written and verbal communication skills including reporting to senior leadership Ability to manage competing priorities, work at pace, and deliver to deadlines Confident in leading difficult conversations and managing conflict constructively Ability to plan and deliver projects or workstreams with clear outcomes Proficiency in Microsoft Office and digital tools used in practice management

Desirable

Proactive and self-directed, capable of identifying problems and acting without being prompted Alignment with PML's values of quality, sustainability, and community focused care

Knowledge

Essential

Strong working knowledge of GP operations including workforce, appointments, and compliance Familiarity with CQC standards and the inspection and registration framework Understanding of NHS primary care contractual frameworks including GMS, PMS, or APMS Understanding of information governance, data protection, and Caldicott principles

Desirable

Knowledge of QOF, enhanced services, and primary care performance metrics Familiarity with general practice clinical and operational systems such as EMIS, SystmOne, or Accurx

Personal Attributes

Essential

Resilient, adaptable, and comfortable operating in ambiguous or rapidly changing environments Committed to high standards of patient care and staff wellbeing Collaborative approach with the ability to build trust across clinical and non-clinical teams Proactive and self-directed, capable of identifying problems and acting without being prompted Alignment with PML's values of quality, sustainability, and community focused care, Educated to degree level or equivalent experience Evidence of continued professional development in a relevant field

Desirable

Management or leadership qualification at postgraduate level or equivalent Project management qualification such as PRINCE2 or equivalent

Person Specification

Experience

Essential

Senior management experience in general practice, primary care, or the wider NHS Experience managing multidisciplinary teams including performance, development, and HR processes Budget management and financial oversight in a healthcare or public sector setting Experience working across organisational boundaries with multiple stakeholders

Desirable

Experience working within a GP federation or at scale primary care organisation Experience leading or contributing to transformation, change, or improvement programmes

Skills and Abilities

Essential

Ability to lead, motivate, and develop teams in a complex and pressured environment Strong analytical and problem solving skills with the ability to interpret performance data Excellent written and verbal communication skills including reporting to senior leadership Ability to manage competing priorities, work at pace, and deliver to deadlines Confident in leading difficult conversations and managing conflict constructively Ability to plan and deliver projects or workstreams with clear outcomes Proficiency in Microsoft Office and digital tools used in practice management

Desirable

Proactive and self-directed, capable of identifying problems and acting without being prompted Alignment with PML's values of quality, sustainability, and community focused care

Knowledge

Essential

Strong working knowledge of GP operations including workforce, appointments, and compliance Familiarity with CQC standards and the inspection and registration framework Understanding of NHS primary care contractual frameworks including GMS, PMS, or APMS Understanding of information governance, data protection, and Caldicott principles

Desirable

Knowledge of QOF, enhanced services, and primary care performance metrics Familiarity with general practice clinical and operational systems such as EMIS, SystmOne, or Accurx

Personal Attributes

Essential

Resilient, adaptable, and comfortable operating in ambiguous or rapidly changing environments Committed to high standards of patient care and staff wellbeing Collaborative approach with the ability to build trust across clinical and non-clinical teams Proactive and self-directed, capable of identifying problems and acting without being prompted Alignment with PML's values of quality, sustainability, and community focused care, Educated to degree level or equivalent experience Evidence of continued professional development in a relevant field

Desirable

Management or leadership qualification at postgraduate level or equivalent Project management qualification such as PRINCE2 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer nameThe Key Medical PracticeAddressThe KEY Medical PracticeExeter CloseKidlingtonOxfordshireOX5 1APUnited KingdomEmployer's websiteEmployer detailsEmployer nameThe Key Medical PracticeAddressThe KEY Medical PracticeExeter CloseKidlingtonOxfordshireOX5 1APUnited KingdomEmployer's website

Job summary

Principal Medical Limited (PML) is seeking an experienced and senior Operations Manager to lead the operational performance of a busy general practice site in Oxfordshire.

Main duties of the job

We are looking to appoint an experienced Operations Manager who is motivated, self directed, and committed to delivering high quality operational services in a complex primary care environment.Payroll, Finance, Procurement, and HR Support are centralised, allowing this role to focus fully on operational leadership on the ground. The postholder is accountable for overall practice performance, with direct line management of the practice level management team, working closely with clinical leads, PML central functions, and external partners.

Key responsibilities include:

Accountability for day-to-day operational performance across all practice functions Direct line management of the practice level management team, including workforce planning, staff performance, and development, in partnership with PML's HR functionOverseeing local financial performance, including budget monitoring and expenditure control, reporting into PML's finance functionEnsuring compliance with CQC requirements, NHS contractual obligations, and PML governance standardsDriving quality improvement and patient experience initiatives with clinical leadsManaging and developing the wider operations team, supporting professional growthLeading practice level projects and change programmes, linking the site with PML central functionsSitting on the Primary Care Network Board, supporting PCN colleagues on behalf of the practiceContributing to federation wide operational development and shared learning

About us

PML is a successful not for profit, GP led organisation providing NHS community and primary care services to patients across Oxfordshire and Northamptonshire. We have evolved as an NHS healthcare provider since 2004 and have grown significantly in recent years, now employing around 300 staff with a turnover of circa 16 million. PML holds GMS contracts and operates as a GP federation representing approximately 50 GP practices covering around 650,000 patients.We welcome applicants from a diverse range of