Practice Manager

NHS Jobs; Henfield; On-site; GBP 65,000 - 95,000; Full time

Job summary

NHS Jobs is seeking an experienced operations leader to oversee workforce management, HR, finance, IT, governance and patient services across a GP practice in England. You will work with GP Partners and senior teams to deliver strategic objectives, drive performance and ensure regulatory readiness.

Responsibilities include budgeting, payroll oversight, information governance, premises management and continuous improvement, with a focus on collaboration, resilience and high standards of care.

Responsibilities

• Lead workforce management, recruitment, HR processes and staff development while ensuring patient services and clinical administration.
• Oversee financial management, bookkeeping, payroll, budgeting, and reporting with NHS and non-NHS income reconciliation.
• Oversee IT systems, information governance, premises management, supplier contracts, procurement and expenditure control.
• Undertake workforce management and payroll tasks when necessary to ensure business continuity.
• Shape and deliver the practice's strategic objectives, business plans and long-term priorities with GP Partners.
• Provide senior management advice on workforce planning, governance and organisational resilience.
• Oversee day-to-day operations, line management of the Operations Manager and Office Manager to ensure service delivery is efficient and compliant.
• Ensure employment policies, contracts and procedures are applied consistently and promote a positive workplace culture.
• Ensure governance, risk management, information governance, safeguarding and business continuity arrangements are maintained.
• Oversee practice finances and budgets and write business cases for investments and premises usage.

Job description

Key responsibilities

The successful candidate will lead workforce management, recruitment, HR processes and staff development, while ensuring effective patient services, clinical administration, regulatory compliance and CQC inspection readiness. Key responsibilities include financial management, oversight of bookkeeping and payroll, budgeting, cash-flow forecasting, financial reporting and reconciliation of non NHS and NHS contractual income. The role also involves overseeing IT systems, information governance, premises management, supplier contracts, procurement and expenditure control. A key requirement is the ability to independently undertake workforce management, organisational operations, payroll and financial administration duties when necessary, ensuring business continuity and financial accuracy.

Strategic leadership and partnership working

Work closely with the GP Partners to shape and deliver the practices strategic objectives, business plans and long term priorities Provide senior management advice on workforce planning, service development, financial sustainability, governance and organisational resilience Build effective working relationships with the inhouse teams, PCN/Neighbourhood colleagues, the ICB, NHS organisations, local partners, contractors and other stakeholders Represent the practice professionally in meetings, collaborative projects and service development initiatives

Operational leadership and management oversight

Line manage and provide clear direction to the Operations Manager, who is responsible for the day-to-day operational running of the practice Ensure the Operations Manager has clear objectives, appropriate authority and support to manage the building, operational processes, workflows and day-to-day service delivery effectively Monitor operational performance through regular review, agreed objectives and reporting, addressing risks or issues that require senior management or Partnership input Oversee the effectiveness of the Office Manager, working with the Operations Manager to ensure that administrative functions, systems and support processes are well managed and meet the needs of the practice Support the internal development of a Business Manager, helping build the skills, knowledge and responsibilities needed to strengthen the practices business management capacity Ensure appropriate arrangements are in place for business continuity, premises management, health and safety and the effective use of practice resources.

HR, workforce and people management

Provide strategic oversight of workforce planning, recruitment, retention, staff development and organisational structure Ensure effective performance management, appraisals, absence management, employee relations and staff support arrangements are in place Support managers with complex HR matters and ensure employment policies, contracts and procedures are applied consistently and fairly Promote a positive, inclusive and accountable workplace culture that encourages teamwork, professional development and high standards

Compliance, governance and risk management

Ensure the practice meets CQC requirements, statutory obligations and relevant NHS contractual requirements Maintain oversight of governance arrangements, policies, procedures, risk assessments, audits and action plans, ensuring responsibilities are appropriately delegated and monitored Ensure effective information governance, safeguarding, health and safety and business continuity arrangements are maintained Ensure the practice is prepared for inspections, audits and regulatory changes, with clear accountability for follow-up actions

Financial management and resources

Oversee practice finances and budgets whilst completing payroll processes and relevant PCSE administration Monitor expenditure, support financial planning and identify opportunities to improve value for money and long term financial sustainability Provide oversight of financial controls and reporting, ensuring that financial responsibilities are clearly allocated and completed accurately Write and support business cases, investment decisions and the effective use of the practice premises, facilities and resources

Patient services, access and experience

Maintain a strong focus on patient experience, accessibility and quality of care Monitor patient access and service performance, building on the practices existing access figures Ensure complaints, patient feedback and communication are handled professionally, with learning used to improve services Support effective patient engagement and partnership working with the Patient Participation Group (PPG)

Leadership, culture and continuous improvement

Provide clear senior leadership while enabling middle managers to take ownership of their areas of responsibility Promote a culture of continuous improvement, learning, patient safety, accountability and effective communication Lead or sponsor practice wide change and improvement projects, ensuring that changes are planned, communicated and evaluated Encourage collaboration across clinical and non-clinical teams and support the development of future management capacity within the practice