Practice Operations Manager

North-Shore-Medical-; Devon and Torbay; On-site; GBP 45,000 - 65,000; Full time

Job summary

North-Shore-Medical- seeks a Practice Operations Manager to lead patient-access and non-clinical operations across the practice. You will oversee Front Desk operations, telephone services, patient scheduling and appointment administration, and virtual administrative support.

The role also covers operational IT coordination, vendor relationships, and provider accommodation logistics, while guiding workforce planning, performance, and process improvements to drive service excellence.

Responsibilities

• Lead patient-access and non-clinical operations across the practice.
• Manage Front Desk operations, telephone services, scheduling and appointment administration.
• Support effective utilization of clinical capacity through scheduling and patient-access processes.
• Oversee virtual administrative teams and coordinate onsite and virtual workflows.
• Coordinate day-to-day operational IT requirements and vendor relationships.
• Manage provider accommodation logistics and operational support.
• Lead employee performance, development, workforce planning and succession.
• Drive process improvement, operational efficiency and service excellence.
• Establish and monitor operational KPIs related to patient access and productivity.
• Support business performance through resource management and revenue protection.

Skills

Leadership

Scheduling

IT coordination

Vendor management

Performance management

Process improvement

Job description

Role Summary

The Practice Operations Manager provides leadership and oversight of NMAC’spatient-access and non-clinical operations. The role covers Front Desk operations, telephone services, patient scheduling and appointment administration, virtual administrative support, operational IT coordination, and provider accommodation support.

Key Responsibilities

• Lead patient-access and non-clinical operational functions across the practice.
• Manage Front Desk operations, telephone services, patient scheduling, and appointment administration.
• Support effective utilization of available clinical capacity through efficient scheduling and patient-access processes.
• Oversee virtual administrative teams and coordinate onsite and virtual workflows.
• Coordinate day-to-day operational IT requirements and vendor relationships.
• Manage provider accommodation logistics and operational support.
• Lead employee performance, development, workforce planning, and succession arrangements.
• Drive process improvement, operational efficiency, and service excellence.
• Establish and monitor operational KPIs related to patient access, scheduling, workforce performance, and productivity.
• Support business performance through effective resource management, revenue protection, and operational optimization.