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NHS Jobs; Pulborough; On-site; GBP 40,000 - 56,000; Full time

Job summary

NHS Jobs is seeking a Practice Manager to oversee non-clinical operations of a GP practice in Pulborough. You will ensure efficient staffing, payroll, supplier management and compliance with CQC and health & safety regulations.

Reporting to the Business Manager, you will lead HR processes, manage budgets, and implement policies to support clinicians in delivering patient care. The role requires strong leadership and risk awareness in a busy primary care setting.

Qualifications

• Experience managing payroll and subcontractor payments.
• Experience recruiting and onboarding staff.
• Knowledge of health and safety and CQC requirements.

Responsibilities

• Oversee payroll, invoices, and financial compliance.
• Recruit, onboard, and manage non-clinical staff.
• Ensure health and safety and governance standards.
• Maintain policies and procedures; manage communications.

Skills

Payroll management

HR management

Compliance oversight

Operations management

Staff development

Tools

IT toolkit

Payroll software

Job description

Scope Responsible for the smooth and efficient running of the Practice, to ensure that all non-clinical aspects of the Practice are managed, so that the Partners and other clinicians, can focus on patient care and Clinical issues. The post holder will need to maintain an operational overview of the Practice, identifying and highlighting key risks that impact on the operational effectiveness of the Practice, e.g staff resources, skills, moral, technologies, building systems and compliance. The post holder will be required to make effective judgements about the delegation of work tasks whilst retaining overall accountability for achievement.

The objectives of the role

Financial Management

• Managing payroll, approving invoices, working with the Accounts Manager to ensure compliance and confidentiality for access to bank accounts.
• Working with the Business Manager to ensure sound and compliant management of the practice finances.

Human Resources

• Recruiting and managing the onboarding process for new staff.
• Overseeing the interview process.
• Overseeing the Appraisal process
• Identifying performance issues amongst non-clinical staff
• Managing discipline and grievances throughout the practice
• Use of 3rd Party expert HR resources when appropriate

Compliance and Governance

• Ensuring the Practice adheres to health and safety regulations and CQC requirements.
• Liaising with solicitors for Partner aspects and ad-hoc legal matters
• Maintain an overview of key risks affecting the business
• Implement and update policies and procedures

Operations

• Oversight of key operational aspects are maintained and managed effectively

Building Maintenance Landlords Inspections and liaison Legionella Fire and evacuation

• Work with the IT Manager for Technologies and IT Toolkit requirements
• Sponsor / Support new Ways of Working

Patient relations

• Patient Feedback
• PPGs
• Complaints
• Local Health Boards
• The PCN Practice Manager Network Communications
• Effective, inclusive and timely internal and external communications arising from Changes in the Law Changes in NHS Policy Changes to the Glebe Organisation CCG directives LMC directives BMA directives Organise and manage PLT events
• Attend / deputise at PCN Meetings