Clinical Services Operations Lead

North-Shore-Medical-; Devon and Torbay; On-site; GBP 67,000 - 97,000; Full time

Job summary

The Clinical Services Manager at NMAC leads the operational delivery of clinical services across the practice in Bermuda, ensuring provider capacity, nursing resources, and efficient workflows. The role focuses on staffing, scheduling, performance KPIs, and continuous improvement to deliver high-quality patient care.

You will oversee Virtual RNs, referral coordination, and cross-functional clinical operations while collaborating with the Medical Director and Bermuda Country Manager to drive

Qualifications

• Essential: Registered Nurse or other appropriately qualified healthcare professional with current professional registration where applicable.
• Essential: Bachelor's degree in Nursing, Healthcare, Health Services or a related discipline.
• Essential: Demonstrated experience in clinical operations, nursing management or healthcare service management.
• Essential: Demonstrated experience supervising and managing healthcare personnel.
• Essential: Strong knowledge of multidisciplinary clinical operations and ability to manage competing operational priorities.
• Preferred: Master's degree in Nursing Management, Healthcare Administration, Health Services Management, Business Administration or related discipline.

Responsibilities

• Oversee the day-to-day operation of clinical services.
• Coordinate clinical activity across providers, nursing personnel and clinical support teams.
• Ensure appropriate staffing and clinical resources are available to support scheduled services.
• Identify operational barriers affecting clinical service delivery and implement timely solutions.
• Coordinate implementation of new or expanded clinical services.
• Work collaboratively with providers to improve clinical-service efficiency and utilization.
• Own provider scheduling and clinical capacity management.
• Develop and maintain provider schedules, clinical rosters and clinical sessions.
• Monitor provider capacity, availability, schedule adherence and utilization.
• Establish clear performance expectations and manage staffing and workforce deployment.
• Participate in recruitment, interviewing and onboarding.
• Establish appropriate Virtual RN workflows and allocate responsibilities between virtual and on-site nursing personnel.
• Own operational referral-management process from initiation through completion.
• Match provider, nursing, Virtual RN, clinical support, room, equipment and service-specific resources to service demand.
• Map and evaluate clinical workflows and implement operational improvements.
• Establish, monitor and improve departmental KPIs with Health Informatics and the Country Manager.

Skills

People leadership

KPI management

Operations management

Provider scheduling

Process improvement

Education

Bachelor's degree in Nursing, Healthcare, Health Services or related discipline

Master's degree in Nursing Management / Healthcare Administration (preferred)

Job description

The Clinical Services Manager at NMAC leads the operational delivery of clinical services across the practice in Bermuda, ensuring provider capacity, nursing resources, and efficient workflows. The role focuses on staffing, scheduling, performance KPIs, and continuous improvement to deliver high-quality patient care.

You will oversee Virtual RNs, referral coordination, and cross-functional clinical operations while collaborating with the Medical Director and Bermuda Country Manager to drive