Business Practice Manager

Wessex LMCs Ltd.; Ringwood; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

Cornerways Medical Centre in Ringwood seeks a Business Practice Manager to lead strategic management, HR, and organisational oversight while ensuring compliance with NHS and CQC standards. You will develop business plans, manage budgets, supervise staff, and drive service improvements.

This role requires proactive leadership, financial acumen, and collaboration with partners and external HR/finance resources to maintain high-quality patient care and efficient operations.

Responsibilities

• Develop a Practice Business Plan and ensure this is kept up to date and remains relevant.
• Keep abreast of current developments and concerns and identify potential threats and opportunities tracking these against our Risk Register
• Develop practice strategy including ideas for future practice development
• Monitor and evaluate performance against objectives including the CQC Key Lines of Enquiry
• Develop and maintain effective internal and external communication
• Manage practice budgets and seek to maximise income and reduce expenditure
• Understand and report on the financial implications of contract and legislation changes
• Oversee practice accounts, year end figures and liaise with accountant
• Monitor cash flow forecasts and share with partners
• Oversee bank accounts, practice loans and negotiate with practice bankers
• Manage accounts activity and ensure robust stock and ordering processes are followed
• In conjunction with the accountants, ensure partner drawings are in line with current profit ratios
• Manage Pension records as required for staff and partners
• Undertake and monitor rent reviews and notional rent
• Oversee recruitment and retention of staff providing a general HR management service
• Develop and review staff roles in line with the changing workforce requirements of the practice
• Ensure all changes in employment legislation are followed and discussed with partners as required
• Ensure all staff are legally and gainfully employed
• Manage staffing levels within target budgets
• Liaise with Operations Manager to oversee staff induction and training
• Develop and implement effective staff training and monitoring systems
• Support, mentor and appraise Operations Manager
• Liaise with external HR company as needed regarding disciplinary and grievance matters
• Oversee development of practice protocols and procedures, review and update as required
• Oversee the management of practice premises to ensure these are properly maintained and the relevant infection control, cleaning, fire prevention and security systems are in place and maintained
• Oversee the management of procurement of practice equipment, supplies and services
• Develop and review health and safety procedures keeping abreast of current legislation
• Chair and manage outcomes of practice business meetings and away days
• Arrange appropriate insurance cover as required
• Ensure the practice has adequate disaster recovery procedures in place
• Ensure CQC registration is up to date and that all CQC requirements are being met
• Ensure completion of all annual reporting as required by NHSE
• Adopt a strategic approach to the development and management of patient services
• Ensure service development and delivery is in accordance with local and national guidelines
• Ensure the practice complies with NHS contractual obligations in relation to patient care
• Maintain registration policies and monitor patient turnover and capitation
• Have oversight and ensure an effective complaints management system is in place
• Promote patient utilisation of online services to create more available resources
• Consider and implement new technology which improves efficiencies
• Oversee Systmone reporting, CQRS and NHSE data submissions
• Review and implement DPIAs with SIRO and Caldicott Guardian and liaise with Practice DPO as required ensuring compliance with all current and future legislation
• Cornerways Medical Centre, 5 Parkers Close, Gorley Road, Ringwood, BH24 1SD

Job description

Business Practice Manager - Cornerways Medical Centre

Overall Goal

You will be part of our forward thinking team to share our vision with willingness and drive to adapt to changes within the NHS. You will need to provide leadership to the team and drive profitability within an efficient, safe and happy working environment.

Strategic Management and Planning

Develop a Practice Business Plan and ensure this is kept up to date and remains relevant

Keep abreast of current developments and concerns and identify potential threats and opportunities tracking these against our Risk Register

Develop practice strategy including ideas for future practice development

Monitor and evaluate performance against objectives including the CQC Key Lines of Enquiry

Develop and maintain effective internal and external communication

Manage practice budgets and seek to maximise income and reduce expenditure

Understand and report on the financial implications of contract and legislation changes

Oversee practice accounts, year end figures and liaise with accountant

Monitor cash flow forecasts and share with partners

Oversee bank accounts, practice loans and negotiate with practice bankers

Manage accounts activity and ensure robust stock and ordering processes are followed

In conjunction with the accountants, ensure partner drawings are in line with current profit ratios

Manage Pension records as required for staff and partners

Undertake and monitor rent reviews and notional rent

Human Resources

Oversee recruitment and retention of staff providing a general HR management service

Develop and review staff roles in line with the changing workforce requirements of the practice

Ensure all changes in employment legislation are followed and discussed with partners as required

Ensure all staff are legally and gainfully employed

Manage staffing levels within target budgets

Liaise with Operations Manager to oversee staff induction and training

Develop and implement effective staff training and monitoring systems

Support, mentor and appraise Operations Manager

Liaise with external HR company as needed regarding disciplinary and grievance matters

Organisational

Oversee development of practice protocols and procedures, review and update as required

Oversee the management of practice premises to ensure these are properly maintained and the relevant infection control, cleaning, fire prevention and security systems are in place and maintained

Oversee the management of procurement of practice equipment, supplies and services

Develop and review health and safety procedures keeping abreast of current legislation

Chair and manage outcomes of practice business meetings and away days

Arrange appropriate insurance cover as required

Ensure the practice has adequate disaster recovery procedures in place

Ensure CQC registration is up to date and that all CQC requirements are being met

Ensure completion of all annual reporting as required by NHSE

Adopt a strategic approach to the development and management of patient services

Ensure service development and delivery is in accordance with local and national guidelines

Ensure the practice complies with NHS contractual obligations in relation to patient care

Maintain registration policies and monitor patient turnover and capitation

Have oversight and ensure an effective complaints management system is in place

Information Technology

Promote patient utilisation of online services to create more available resources

Consider and implement new technology which improves efficiencies

Oversee Systmone reporting, CQRS and NHSE data submissions

Review and implement DPIAs with SIRO and Caldicott Guardian and liaise with Practice DPO as required ensuring compliance with all current and future legislation

Cornerways Medical Centre, 5 Parkers Close, Gorley Road, Ringwood, BH24 1SD