Practice Operations Lead - Client Care & Admin

Ivc; Plymouth; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

6.6 weeks' annual leave plus birthday休

Pension scheme

Discounted veterinary care

Healthcare and wellbeing initiatives

Job summary

inspiring vet care is seeking a Lead Practice Administrator for Plymouth Vets on a full-time permanent basis. The role focuses on overseeing non-clinical teams including admin, reception, client communications, and debt management, while leading performance and continuous improvement across the practice.

You will manage direct reports, maintain compliance with practice standards, and act as a first-line contact for complaints, reporting to Directors as required.

Qualifications

• Experience in a busy admin/customer-focused environment.
• Strong leadership and team-management skills.
• Excellent communication and organisational abilities.

Responsibilities

• Oversee rota planning for the Client Care Team and cover shifts.
• Drive PHC, FAB, insurance intros and debt recovery performance.
• Lead, develop and manage non-clinical reports and appraisals.
• Maintain compliance with non-clinical protocols and practice standards.

Job description

inspiring vet care is seeking a Lead Practice Administrator for Plymouth Vets on a full-time permanent basis. The role focuses on overseeing non-clinical teams including admin, reception, client communications, and debt management, while leading performance and continuous improvement across the practice.

You will manage direct reports, maintain compliance with practice standards, and act as a first-line contact for complaints, reporting to Directors as required.