Practice Manager / Trainee Practice Manager

NHS; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A busy GP training practice in South West London is seeking an experienced Practice Manager or Trainee Practice Manager. The position entails overseeing daily operations, managing HR functions, and ensuring compliance with NHS regulations. Strong organisational and interpersonal skills are essential, alongside a commitment to equality and diversity. This role provides an excellent opportunity for career growth within general practice, with full training available for trainee applicants.

Qualifications

• Experience in a GP practice or healthcare setting.
• Strong leadership and organisational skills.
• Ability to collaborate with various teams.

Responsibilities

• Support the Business Manager in operational management.
• Oversee HR functions like recruitment and performance.
• Ensure compliance with employment law and NHS regulations.
• Contribute to workforce planning and training.

Skills

Organisational skills

Leadership skills

Communication skills

Interpersonal skills

Collaboration

Education

HR qualification (e.g. CIPD)

Job description

Job Summary

We are seeking an experienced Practice Manager or a motivated Trainee Practice Manager to work closely with the Business Manager in the day‑to‑day management and strategic development of the practice.

This is an excellent opportunity for an established manager or an aspiring manager looking to develop their career within general practice. A special interest and/or qualification in Human Resources is highly desirable, as the role includes significant responsibility for staff management and workforce development.

The position requires working on site 5 days a week.

Main Duties

• Support the Business Manager in the operational and strategic management of the practice
• Oversee HR functions including recruitment, onboarding, staff contracts, appraisals, absence management, and performance processes
• Ensure compliance with employment law, NHS regulations, and practice policies
• Contribute to workforce planning, training, and staff wellbeing initiatives
• Assist with practice policies, procedures, and governance
• Manage or support the management of day‑to‑day practice operations
• Liaise with external organisations including PCN, ICB, and other NHS bodies
• Support service development and quality improvement initiatives

For trainee applicants, full training and support will be provided, with a structured development plan in place.

About Us

Richmond Medical Group is a busy GP training practice with 17,500 patients and 50 staff. We are based in South West London.

We are a friendly, dedicated, and highly collaborative practice committed to offering excellent patient care. Our team thrives on communication and teamwork, supporting everyone to develop and succeed.

You will be required to work closely with partners, the business manager and senior staff to support smooth workflows for staff and patients.

Qualifications

Essential qualifications and experience include:

• Experience working in a GP practice or healthcare setting, or demonstrable management/administrative experience
• Strong organisational and leadership skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with clinical and non‑clinical teams
• Understanding of confidentiality and data protection requirements

Desirable qualifications and experience include:

• Previous experience as a Practice Manager, Assistant Practice Manager, or similar role
• HR qualification (e.g. CIPD) or strong interest in HR management
• Knowledge of employment law and HR best practice
• Experience of NHS systems and primary care operations
• Willingness to undertake further training and development (for trainee applicants)

Equality and Diversity

The practice is committed to equality, diversity, and inclusion and expects all staff to promote these values in their work.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information. The post holder must respect patient confidentiality at all times and comply with data protection legislation.