Practice Manager - Grange Medical Practice

GP Practice in Wales; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

Grange Medical Practice in Cardiff is seeking an enthusiastic Practice Manager to lead the practice, work closely with GP partners, and coordinate clinical and administrative teams to ensure the effective day-to-day running and continued development of the practice.

You will oversee operations, staffing, workload and appointment systems; manage budgets, NHS payments and contracts; lead staff and support governance, IT systems, and patient-centred services, while contributing to strategic

Qualifications

• Experience of managing or supervising staff.

Responsibilities

• Overseeing daily practice operations: staffing, workload and appointment systems.
• Financial management: budgets, expenditure, income, payroll and NHS payments.
• NHS Wales contracts: contractual compliance, enhanced services and accurate claims.
• Staff leadership: supporting reception and admin teams.
• Clinical governance: patient safety, complaints, safeguarding, QA.
• IT & practice systems: EMIS Web, FPPS, WIS, workflows.
• Patient experience: promote accessible, patient-centred services.
• Strategic development: work with GP partners to improve services.

Skills

Leadership

Communication

Organisational skills

Decision-making

Problem-solving

IT skills

Confidentiality & information gov.

Patient care focus

Tools

EMIS Web

FPPS

WIS

Job description

Practice Manager - Grange Medical Practice

Grange Medical Practice is a partner-only inner-city GP practice in Grangetown, Cardiff, serving approximately 11,500 registered patients.

We are looking for an enthusiastic, motivated and forward-thinking Practice Manager to work closely with our GP partners, clinical and administrative team, providing strong leadership and ensuring the effective day-to-day running and continued development of the practice.

Main duties of the job

THE ROLE

You will play a central role in leading and managing the practice, with responsibility for:

Practice Operations Overseeing the daily running of the practice, staffing, workload and appointment systems.

Financial Management Managing budgets, expenditure, income, payroll and NHS payments.

NHS Wales Contracts Ensuring contractual compliance, enhanced services and accurate claims.

Staff Leadership Supporting and developing our reception and administrative teams, alongside the Assistant Practice Manager and Reception Manager.

Clinical Governance Supporting patient safety, complaints, safeguarding, significant events and quality improvement.

IT & Practice Systems Overseeing EMIS Web, FPPS, WIS and effective administrative workflows.

Patient Experience Promoting accessible, efficient and patient-centred services.

Strategic Development Working with the GP partners to improve services and support the long-term sustainability of the practice

About us

About Us: Grange Medical Practice is the largest surgery in the south of the city, caring for over 11,200 patients across Grangetown, Cardiff Bay, Canton, and Riverside. We have a vibrant, interesting, and culturally diverse practice population, and operate from a large, modern purpose-built surgery, with plenty of secure on-site parking.

We are a family friendly, flexible, and supportive team, comprising of 7 GP partners, 3 GP registrars, 2 practice nurses, and 2 HCAs. We are supported by a pharmacist, community midwife, diabetic specialist nurse, physiotherapist, and a mental health liaison worker, together with a hardworking administrative team.

Job responsibilities

ABOUT YOU

We are looking for someone who can demonstrate:

Experience of managing or supervising staff

Excellent leadership, communication and organisational skills

Strong decision-making and problem-solving abilities

The ability to prioritise competing demands and remain calm under pressure

Good IT skills and an understanding of confidentiality and information governance

A professional, approachable and supportive management style

A commitment to continuous improvement and excellent patient care

DESIRABLE EXPERIENCE

Knowledge of NHS Wales contractual arrangements

Experience of EMIS clinical system

Experience with financial management and clinical governance

Person Specification

Experience

• N/A
• N/A

Qualifications

• N/A
• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.