Deputy Practice Manager

Frithwood Surgery; Old Down; On-site; GBP 32,000 - 42,000; Full time

Job summary

Frithwood Surgery is seeking a Deputy Practice Manager to support the Practice Manager and GP Partners in running a busy community GP surgery outside Stroud. You will lead staff development, coordinate appointments and rotas, manage governance and CQC compliance, and help drive service improvements to deliver high standards of patient care.

We value a friendly, collaborative team with strong organisational skills.

Qualifications

• Experience leading multidisciplinary teams in a healthcare setting.
• Strong administration and governance knowledge including CQC compliance.

Responsibilities

• Support the Practice Manager in day-to-day running of a busy GP surgery.
• },

Skills

Leadership

Staff management

Communication

Problem-solving

Time management

Teamwork

Strategic thinking

Negotiation

Integrity

Discretion

Education

GCSE Maths & English

IGPM Associate Member

AMSPAR (L5 in Primary Care & Health Management)

Tools

MS Office

Outlook

Job description

We are looking for a highly organised and enthusiasticindividual to join our practice team in the role of Deputy Practice Manager.

You will be working closely with the practice manager and GPpartners and as part of the wider practice team. We are a friendly team withstaff wellbeing at the heart of our culture. We have a wellbeing charter thatmeans we are looking out for each other, supporting each other through the busyor difficult times and always prioritising our colleagues, to ensure thehighest levels of care can be given to our patients.

This is an excellent opportunity for someone with existingleadership or management experience who is looking to get involved in the busy,challenging world of Primary Care. We would also welcome applications frompeople with experience in general practice who are looking to take the nextstep in their career and move into a management role.

This role is being advertised as a full time role but some flexibility could considered for the right candidate.

Please note that this advert may close before the statedclosing date if sufficient applications are received.

Main duties of the job

This is an important role supporting the Practice Managerwith the day-to-day running of a busy GP surgery, helping to ensure servicesrun efficiently and patients receive a high standard of care.

Responsibilities will include supporting staff managementand development, appointment and rota management, patient complaints, CQCcompliance and governance, and improving practice systems and processes. Youwill also support the smooth running of patient services, premises and generalpractice operations, deputising for the Practice Manager when required.

About us

Frithwood Surgery is a well-established, friendly dispensingpractice based just outside of Stroud. We care for around 7000 patients in thevillages of Chalford, Bussage and surrounding areas.

Our team includes GPs, an ANP, 4 nurses, 2 HCAs, aphlebotomist and reception, admin and dispensary teams. We pride ourselves onbeing a welcoming, supportive team and on the quality of the care we provide toour patients. We work closely with our colleagues in the Stroud CotswoldsNetwork and are proud to have scored extremely highly for patient satisfactionin the most recent general practice patient survey.

If you have any questions or would like to arrange a visitor would just like to know more about the role and about Frithwood Surgeryplease contact Helena Parker (Practice Manager) [e-mail]

Job responsibilities

To supportthe Practice Manager in all aspects of practice functionality, motivating andmanaging staff, optimising efficiency and overall performance, ensuring thepractice achieves its long-term strategic objectives in a safe and effectiveworking environment.

As thisrole will have access to a higher level of confidential data in the course oftheir employment, there is an expectation that the post holder will alwaysmaintain the highest level of confidentiality and integrity. Sensitiveinformation could be from either internal sources, or from external partnerorganisations.

Throughinnovative ways of working, support the Practice Manager leading the team inpromoting ED&I, quality and continuous improvement, confidentiality,collaborative working, service delivery, and learning and development, andensuring the practice complies with CQC regulations.

The post holder will be an integral part of the general practice team.

Further information can be found in the Job Description and Person Specification attached.

Person Specification

Experience

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes
• Experience of working in a healthcare setting
• NHS or general practice experience
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures

General Knowledge and Skills

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of MS Office and Outlook
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strategic thinker and negotiator with a solutions-focused approach
• Effective time management (planning and organising)
• Good organisational skills
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Ability to network and build relationships
• Flexible, cooperative and motivated
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to use initiative and judgement
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• Understanding of safeguarding adults and children
• Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
• Ability to implement and embed policies and procedures
• Flexibility to work outside core office hours
• Full UK driving licence

Qualifications

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
• Associate Member of IGPM in view of becoming a full member (MIGPM)
• AMSPAR qualification (L5 in Primary Care and Health Management)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.