Practice Manager

NHS; Stoke-on-Trent; On-site; GBP 40,000 - 45,000; Full time

Job summary

An outstanding practice is seeking an experienced manager to oversee operations and ensure the delivery of excellent patient care. This role requires a strategic leader with a passion for healthcare, capable of managing finances, contracts, and a dedicated team. You will collaborate closely with partners to drive improvements, maintain compliance, and foster a supportive environment for both staff and patients. Join a close-knit team that values innovation and patient-centered care, while enjoying a flexible working pattern in a thriving practice.

Qualifications

• 5+ years of experience in managing teams and operations.
• Strong knowledge of HR, finance, and contract management.

Responsibilities

• Lead the practice operations ensuring high standards of patient care.
• Manage finances, contracts, and team dynamics effectively.

Skills

Team Management

Contract Management

Financial Management

HR Management

Effective Communication

IT Skills

Change Management

Education

Relevant Business or Management Qualification

Sound Level of Education

Job description

Job summary

Are you experienced in managing small to medium size businesses including finances and contracts? Do you have strategic vision to support the delivery of effective patient care through an excellent team?

We are an Outstanding rated practice by the CQC with a team of friendly and supportive individuals delivering care to c. 6k patients. We are a strong training practice providing support and development to our future clinicians and believe in developing all our team members.

Experience in General Practice Management is desirable however your skills and desire to support the team to deliver excellent care are of upmost importance.

You will proactively lead the practice ensuring that we continue to deliver high standards of care and team working in a changing time within the NHS and primary care. Your passion for patient services and supporting the team must match ours, and we expect you to have a good insight into HR, finance, IT, contract management and governance.

You will be responsible for delivery of key targets across the full range of clinical and administrative areas within the practice. You need to be organised and be able to build excellent working relationships using your interpersonal skills.

Collaborating with the Partners, you should be able to work independently to support the development of the team and key services.

Main duties of the job

Key requirements for the role are:

• Managing operations Management of premises
• Health and safety and human resources
• Contract management Delivery
• Improvement of patient services Team management and leadership
• Effective communication
• Finance

See the profile for full details.

First interviews will take place remotely on Wednesday 11th June 2025

In person interviews for selected candidates will be held on Thursday 12th June 2025

About us

Brinsley Avenue Surgery

This is a long-standing practice that was formed more than 50 years ago.

Brinsley Avenue Surgery is a 3 GP partner practice delivering services under a GMS contract across 2 sites.

The partners recognise the importance of having an excellent team to deliver patient care and they have up to 10% of patients residing in nursing homes who they look after. This is a close team who take part in park run, social events and internal meetings as part of their usual culture. They are a veteran accredited practice and have some long-standing members of the team who are due to celebrate their 25- and 30-years service at the practice. The latest partner was previously a locum and the new incoming salaried GP has been a registrar at the practice.

They are a strong training practice as they keenly work with Keele University to support and develop medical students, registrar doctors, paramedic and nurses. They partners describe themselves as traditional whist being innovative, forward thinking and embracing change.

The practice is part of South Stoke West Primary Care Network (PCN) along with 5 other practices.

Details Date posted

09 May 2025

Pay scheme

Other

Salary

£40,000 to £45,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

A4987-25-0000

Job locations

Brinsley Avenue Surgery

11 Brinsley Avenue

Trentham

Stoke-on-trent

ST4 8LT

Barlaston Health Centre

Old Road

Barlaston

Stoke-on-trent

ST12 9EP

Job description Job responsibilities

An Outline Profile of the Post

This is an excellent opportunity for an experienced Manager to join this thriving practice utilising finance, contract, HR, and team management skills in a varied role.

The successful candidate will have a can-do attitude with passion, vision and drive demonstrating robust management, leadership, IT and communication skills. You will manage and take responsibility for all operational business and work closely with the partners and an excellent existing team.

You will be an experienced leader, with good communication, and able to multitask, ensuring excellent patient care is delivered through your team. This is a key role within the practice, and it is essential that you demonstrate good leadership qualities, with the ability to achieve goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

An understanding of current NHS initiatives will be helpful; however, primary care is changing substantially so the ability to keep up to date with changes in important. In addition to adapting the practice to meet the demands of providing high quality patient care, the Practice manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and Care Quality Commission compliance. Whilst HR is part of this role, the practice has external HR support available, and payroll is outsourced.

The practice is part of South Stoke West PCN so you will be involved and ensure that any staff working within the practice are made to feel welcome and appropriate claims are made by the practice.

References will be requested in line with the safe recruitment policy along with an enhanced DBS check.

Key requirements for the role are:

Managing operations Management of premises, health and safety and human resources Contract management Delivery and improvement of patient services Team management and leadership Effective communication

Finance

Working with the accountant and partners to take strategic responsibility for the finances of the practice which includes:

• Development and control practice budgets, financial systems and costs relating to new developments

• Preparation of financial budgets

• Responsibility for income, expenditure, and cash-flow forecasts

• Ensuring organisational requirements of the Practice contracts are fully met and

  complied with

• Development and implementation of processes to achieve clinical targets of

  QOF and enhanced services

• Liaising with the commissioners and payment agencies regarding queries with

  payments relating to the contract, e.g. Enhanced Services.

• Contributing to profit improvement by exploring areas for increasing income

  and reducing costs

• Analysing data relating to commissioning as appropriate and contribute to

  planning and organisation both at practice and place level

  Strategic Planning

• Keep abreast of current affairs and identify potential opportunities and threats

• Actively promote and develop areas of the practice premises to create

  additional income and added patient services

• Implement, maintain, and update a practice development plan, oversee the

  implementation of the aims and objectives

• Assist the practice in the wider community and assist with forging links with

  other local practices and relevant agencies and in particular working

  collaboratively with the PCN (Primary Care Network)

• Represent the practice at ICB/S meetings

• Make recommendations to the partners for practice development with regard

  to potential sources of income and enhanced patient and community services

  Human Resources

• Overall responsibility for recruitment and selection of staff, including contracts of employment and job descriptions

• Utilise support from external agencies to ensure employment law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

• Knowledge of current employment legislation

• Good employee/employer relationships

• Ensure that members of the existing staff team are aware of any changes that

  occur in the practice

• Maintain good communication at all times with the practice team

• Oversee rotas which allow good staff cover at all times as well as giving the

  flexibility required at short notice to cover for illness, etc.

• Implement pay rises/scales and increments at the appropriate time

• Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and

  Barring Service) checks

• Ensure that suitable facilities are available to enable all staff to work within the

  Practice

• Responsibility for the health and safety policy and its implementation

• Facilitate the development of a multi-disciplinary effective primary health care

  team

• Ensure appropriate support for recently appointed staff members

• Encourage personal staff development and motivation

  Information Technology

• Ensure the update of appropriate information governance systems

• Work with IT support to ensure all practice IT and telephone systems are

  functioning effectively

• Explore opportunities to further develop the practice and ensure initiatives

  already adopted are maintained

• Ensure the DSP toolkit requirements are met

  Patient Services

• Ensure that the practice complies with contractual obligations in relation to patient care

• Maintain registration policies and monitor patient turnover and capitation

• Oversee and manage effective appointment systems

• Routinely monitor and assess practice performance against patient access and

  demand targets

• Oversee the complaints management system

• Manage the significant events system

• Liaise with patient groups and encourage development of the PPG

  Premises and Equipment

• Represent the practice to negotiate leasing contracts and their renewals

• Liaise with NHSE&I in rent reviews

• Ensure the premises are safe and compliant with relevant regulations

  CQC

• Responsibility for maintenance and compliance with CQC regulations

Communication

• Ensure compliance with the latest NHS recommendations

• Understand and maintain the practice communication systems

• Build/maintain good working relationships with NHSE&I, the ICS, hospitals,

  community agencies, LMC (Local Medical Committee), other GP practices,

  pharmacists, community, education bodies, voluntary and private organisations

• Represent the practice at meetings and seminars

• Share skills and expertise with others

• Ensure continuity of practice staff and clinical meetings

• Responsible for the practice response to online feedback such as from NHS

  Choices and Google reviews

• Coordinate the digital presence and communications via the practice website,

  social media, and SMS technology

  Miscellaneous

Other duties which may be decided upon by the partners from time to time.

Job description Job responsibilities

An Outline Profile of the Post

This is an excellent opportunity for an experienced Manager to join this thriving practice utilising finance, contract, HR, and team management skills in a varied role.

The successful candidate will have a can-do attitude with passion, vision and drive demonstrating robust management, leadership, IT and communication skills. You will manage and take responsibility for all operational business and work closely with the partners and an excellent existing team.

You will be an experienced leader, with good communication, and able to multitask, ensuring excellent patient care is delivered through your team. This is a key role within the practice, and it is essential that you demonstrate good leadership qualities, with the ability to achieve goals and targets using a combination of personal involvement, motivation of other staff and delegation when appropriate.

An understanding of current NHS initiatives will be helpful; however, primary care is changing substantially so the ability to keep up to date with changes in important. In addition to adapting the practice to meet the demands of providing high quality patient care, the Practice manager will need to ensure that the practice is financially efficient and compliant with all aspects of health and safety, employment legislation and Care Quality Commission compliance. Whilst HR is part of this role, the practice has external HR support available, and payroll is outsourced.

The practice is part of South Stoke West PCN so you will be involved and ensure that any staff working within the practice are made to feel welcome and appropriate claims are made by the practice.

References will be requested in line with the safe recruitment policy along with an enhanced DBS check.

Key requirements for the role are:

Managing operations Management of premises, health and safety and human resources Contract management Delivery and improvement of patient services Team management and leadership Effective communication

Finance

Working with the accountant and partners to take strategic responsibility for the finances of the practice which includes:

• Development and control practice budgets, financial systems and costs relating to new developments

• Preparation of financial budgets

• Responsibility for income, expenditure, and cash-flow forecasts

• Ensuring organisational requirements of the Practice contracts are fully met and

  complied with

• Development and implementation of processes to achieve clinical targets of

  QOF and enhanced services

• Liaising with the commissioners and payment agencies regarding queries with

  payments relating to the contract, e.g. Enhanced Services.

• Contributing to profit improvement by exploring areas for increasing income

  and reducing costs

• Analysing data relating to commissioning as appropriate and contribute to

  planning and organisation both at practice and place level

  Strategic Planning

• Keep abreast of current affairs and identify potential opportunities and threats

• Actively promote and develop areas of the practice premises to create

  additional income and added patient services

• Implement, maintain, and update a practice development plan, oversee the

  implementation of the aims and objectives

• Assist the practice in the wider community and assist with forging links with

  other local practices and relevant agencies and in particular working

  collaboratively with the PCN (Primary Care Network)

• Represent the practice at ICB/S meetings

• Make recommendations to the partners for practice development with regard

  to potential sources of income and enhanced patient and community services

  Human Resources

• Overall responsibility for recruitment and selection of staff, including contracts of employment and job descriptions

• Utilise support from external agencies to ensure employment law compliance for the disciplinary and dismissal process and after discussion with the partners take any legal advice necessary

• Knowledge of current employment legislation

• Good employee/employer relationships

• Ensure that members of the existing staff team are aware of any changes that

  occur in the practice

• Maintain good communication at all times with the practice team

• Oversee rotas which allow good staff cover at all times as well as giving the

  flexibility required at short notice to cover for illness, etc.

• Implement pay rises/scales and increments at the appropriate time

• Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and

  Barring Service) checks

• Ensure that suitable facilities are available to enable all staff to work within the

  Practice

• Responsibility for the health and safety policy and its implementation

• Facilitate the development of a multi-disciplinary effective primary health care

  team

• Ensure appropriate support for recently appointed staff members

• Encourage personal staff development and motivation

  Information Technology

• Ensure the update of appropriate information governance systems

• Work with IT support to ensure all practice IT and telephone systems are

  functioning effectively

• Explore opportunities to further develop the practice and ensure initiatives

  already adopted are maintained

• Ensure the DSP toolkit requirements are met

  Patient Services

• Ensure that the practice complies with contractual obligations in relation to patient care

• Maintain registration policies and monitor patient turnover and capitation

• Oversee and manage effective appointment systems

• Routinely monitor and assess practice performance against patient access and

  demand targets

• Oversee the complaints management system

• Manage the significant events system

• Liaise with patient groups and encourage development of the PPG

  Premises and Equipment

• Represent the practice to negotiate leasing contracts and their renewals

• Liaise with NHSE&I in rent reviews

• Ensure the premises are safe and compliant with relevant regulations

  CQC

• Responsibility for maintenance and compliance with CQC regulations

Communication

• Ensure compliance with the latest NHS recommendations

• Understand and maintain the practice communication systems

• Build/maintain good working relationships with NHSE&I, the ICS, hospitals,

  community agencies, LMC (Local Medical Committee), other GP practices,

  pharmacists, community, education bodies, voluntary and private organisations

• Represent the practice at meetings and seminars

• Share skills and expertise with others

• Ensure continuity of practice staff and clinical meetings

• Responsible for the practice response to online feedback such as from NHS

  Choices and Google reviews

• Coordinate the digital presence and communications via the practice website,

  social media, and SMS technology

  Miscellaneous

Other duties which may be decided upon by the partners from time to time.

Person Specification Qualifications Essential

• Sound levelof education

Desirable

• Relevant Business, Finance or Leadership/Management qualification
• Member of a relevant professional body
• Member of IGPM

Experience Essential

• 5 years experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Financial management experience of small company accounts
• 5 years experience as an operational manager, with
• knowledge of contract management and small business
• accounts
• Change management and a driver of change

Desirable

• Management experience in the NHS or in primary care
• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Other Essential

• Sufficient English language fluency as required under the Immigration Act 2016
• Non-smoking environment

Desirable

• The ability & willingness to travel to meetings & courses
• Ability to attend evening/weekend ad-hoc meetings

Person Specification Qualifications Essential

• Sound levelof education

Desirable

• Relevant Business, Finance or Leadership/Management qualification
• Member of a relevant professional body
• Member of IGPM

Experience Essential

• 5 years experience of successfully leading and managing teams
• HR, Employment Law, and safe recruitment
• Working in an IT led environment
• Financial management experience of small company accounts
• 5 years experience as an operational manager, with
• knowledge of contract management and small business
• accounts
• Change management and a driver of change

Desirable

• Management experience in the NHS or in primary care
• Experience of strategic business planning
• Experience of working with regulatory bodies and preparing for inspections

Other Essential

• Sufficient English language fluency as required under the Immigration Act 2016
• Non-smoking environment

Desirable

• The ability & willingness to travel to meetings & courses
• Ability to attend evening/weekend ad-hoc meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Brinsley Avenue Practice

Address

Brinsley Avenue Surgery

11 Brinsley Avenue

Trentham

Stoke-on-trent

ST4 8LT

Employer's website

https://www.brinsleyavenuepractice.co.uk/ (Opens in a new tab)

Employer details Employer name

Brinsley Avenue Practice

Address

Brinsley Avenue Surgery

11 Brinsley Avenue

Trentham

Stoke-on-trent

ST4 8LT

Employer's website

https://www.brinsleyavenuepractice.co.uk/ (Opens in a new tab)