Deputy Practice Manager (Full time or Part time)

NHS; Liverpool; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established healthcare practice in Liverpool seeks a Deputy Practice Manager to support daily operations and HR management. This role involves overseeing staff, ensuring compliance with data protection regulations, and supporting the Practice Manager in financial tasks. The ideal candidate will possess strong leadership skills and experience in a healthcare setting, contributing to a responsive and patient-focused environment. Join a dynamic team dedicated to continuous improvement and quality patient care.

Qualifications

• Experience in HR management and compliance in a healthcare setting.
• Strong knowledge of IT systems and data protection regulations.

Responsibilities

• Oversee daily operations and HR management of the practice.
• Support the Practice Manager in finance and compliance tasks.

Skills

HR Management

IT Management

Finance and Payroll

Data Protection and Compliance

Team Leadership

Education

Management Qualification

Degree in HR or IT

Tools

Microsoft Office

Clinical Operating Systems

Job description

Job Summary

Key responsibilities as a Deputy Practice Manager

• Support day to day practice operations and management.
• Overall responsibility for HR including management of staff annual leave, sickness records, recruitment, induction, appraisals, training, disciplinary meeting.
• Assist and support in IT management, putting clinical session on system, running searches, support with website updating, assist with cloud telephony system and messaging service.
• Assist practice manager in area of finance, pensions, pay roll.
• Manage clinical and administrative staff rotas, appointments, and leave
• Coordinate medical trainees and student placements
• Contribute to quality improvement projects and audit activity
• Handle patients complaints and offer them resolutions.
• Support information governance, GDPR compliance, and IT system oversight
• Deputise for the Practice Manager as required.
• Any other duties which may be required to be performed.
  
  

Main duties of the job

Main duties will cover areas like

• HR
• IT
• Operations and management
• Finance and pay roll
• Stock and supplies management.
• Attending meetings
• Change management
  
  

About Us

Mere Lane Group Practice is located in Anfield, Liverpool with approximately 8500 patients, it a part of Anfield and Everton Network (PCN).

We are a fast growing and friendly practice, currently supported by permanent and long-term locum GP's, Advanced Nurse Practitioners, Clinical Pharmacists, Paramedics, Practice Nurses, Occupational therapist, Dietician, Health Care Assistants and Administrative teams.

We are a responsive and caring practice; we are passionate about patient care and our staff always go that extra mile. We are always looking for ways to improve with patient focused, and efficient decision making.

Date posted

06 May 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A0381-25-0000

Job locations

Mere Lane

Liverpool

L5 0QW

Job Description

Job responsibilities

Job responsibilities would be in following area of practice work.

• Oversee the patient navigation operations of the practice, ensuring staff achieve their primary responsibilities.
• Work closely with clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.
• To provide leadership, support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
• Ensuring staff always adhere to policy and procedure.
• The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager.
• To provide support to the Practice Manager in project work, and in the running of key systems and procedures such as payroll, pensions, accounts and health and safety.
• The post-holder will need to become familiar with all functions of the clinical system and their applications, plus national and local quality standards for primary care.
• To undertake annual appraisals with administrative staff.
• Assist Practice manager in CQC compliance (non-clinical), QOF and GP spec within the practice.
• Assist with production and upkeep of practice procedures manuals and toolkit.
• To be the first line of contact for patients with respect to the complaints procedure and to take appropriate action as set out in the Practices complaints procedure, with the support of the Practice Manager where appropriate.
• Maintaining the patient complaints database.
• Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required.
• Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events and complaints.
• Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Practice Manager.
• Promote quality and continuous improvement; confidentiality, collaborative working, service delivery, learning and development, and carry out other duties as directed by the practice manager.
• Ensure Disaster Recovery Plan/Business Continuity Plan is reviewed annually and updated as the business need dictates.
• Complete required annual/monthly declarations and returns on behalf of the practice such as Information Governance, Complaints and Workforce Data.
• Other Personal tasks
• Become involved with key aspects of the practice managers workload and be able to respond to information requests and updates as necessary, being able to run key tasks such as payroll in the event of absence.
• Administration cover for absences and help with extra-ordinary workloads.
• Be generally involved in the administration of a small business.
  
  

Job description

Job responsibilities

Job responsibilities would be in following area of practice work.

• Oversee the patient navigation operations of the practice, ensuring staff achieve their primary responsibilities.
• Work closely with clinical staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person.
• To provide leadership, support and training for current and new staff ensuring that data quality guidelines are understood and adhered to.
• Ensuring staff always adhere to policy and procedure.
• The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager.
• To provide support to the Practice Manager in project work, and in the running of key systems and procedures such as payroll, pensions, accounts and health and safety.
• The post-holder will need to become familiar with all functions of the clinical system and their applications, plus national and local quality standards for primary care.
• To undertake annual appraisals with administrative staff.
• Assist Practice manager in CQC compliance (non-clinical), QOF and GP spec within the practice.
• Assist with production and upkeep of practice procedures manuals and toolkit.
• To be the first line of contact for patients with respect to the complaints procedure and to take appropriate action as set out in the Practices complaints procedure, with the support of the Practice Manager where appropriate.
• Maintaining the patient complaints database.
• Maintaining the significant event database, providing advice to staff and briefing the team at meetings as required.
• Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events and complaints.
• Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders in the absence of the Practice Manager.
• Promote quality and continuous improvement; confidentiality, collaborative working, service delivery, learning and development, and carry out other duties as directed by the practice manager.
• Ensure Disaster Recovery Plan/Business Continuity Plan is reviewed annually and updated as the business need dictates.
• Complete required annual/monthly declarations and returns on behalf of the practice such as Information Governance, Complaints and Workforce Data.
• Other Personal tasks
• Become involved with key aspects of the practice managers workload and be able to respond to information requests and updates as necessary, being able to run key tasks such as payroll in the event of absence.
• Administration cover for absences and help with extra-ordinary workloads.
• Be generally involved in the administration of a small business.
  
  

Person Specification

Additional Criteria

Essential

• General Data Protection Act, Patient Confidentiality & Clinical
• Governance.
• Experience of Microsoft Office software.
• Experience of clinical operating systems.
  
  

Desirable

• Knowledge of NHS, Primary and Secondary Care Services.
• Experience of training staff.
• Experience of process and system review.
  
  

Qualifications

Essential

• Management qualification or equivalent training.
  
  

Desirable

• Educated to degree level standard or equivalent experience.
• Degree or professional qualification in HR, IT or other relevant
• qualification.
  
  

Experience

Essential

• Demonstrable experience in general management within a healthcare
• setting or comparable organisation.
• Experience of team management including practical application and
• knowledge of HR and employment law.
• Self-motivated able to use own judgement and common sense.
• Ability to prioritise, delegate, plan and organise workload to tight
• deadlines.
• Excellent HR skills and generic IT skills.
• A flexible and adaptable management style.
• Able to work independently and as part of a team Solution focused.
  
  

Desirable

• Leadership skills and experience within multidisciplinary organisation.
• Experience at this level within Primary Care setting
• Strategic thinker
  
  

Person Specification

Additional Criteria

Essential

• Demonstrable experience in general management within a healthcare
• setting or comparable organisation.
• Experience of team management including practical application and
• knowledge of HR and employment law.
• Self-motivated able to use own judgement and common sense.
• Ability to prioritise, delegate, plan and organise workload to tight
• deadlines.
• Excellent HR skills and generic IT skills.
• A flexible and adaptable management style.
• Able to work independently and as part of a team Solution focused.
  
  

Desirable

• Leadership skills and experience within multidisciplinary organisation.
• Experience at this level within Primary Care setting
• Strategic thinker
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mere Lane Group Practice

Address

Mere Lane

Liverpool

L5 0QW

Employer's website

http://www.merelanegroupractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mere Lane Group Practice

Address

Mere Lane

Liverpool

L5 0QW

Employer's website

http://www.merelanegroupractice.nhs.uk/ (Opens in a new tab)