Practice Manager

Medivet; London; On-site; GBP 55,000 - 60,000; Full time

Job summary

Medivet is seeking an exceptional Practice Manager to lead their prestigious 24-hour hospital in Richmond. This key leadership role involves managing a multidisciplinary team, ensuring high standards of care, operational compliance, and financial performance. The ideal candidate will have 15-20 years of relevant experience and a passion for people management.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

Access to 24-hour counselling

5 weeks’ annual leave plus Bank Holidays

An additional ‘Day for You’

Interest free Season Ticket Loan

Cycle to Work scheme

Discounts on Medivet products and services

Qualifications

• 15-20 years of experience in a similar role.
• Knowledge of practice environments, ideally in Veterinary, GP or Dental settings.
• Experience in driving strong commercial performance.

Responsibilities

• Manage and inspire a large, multidisciplinary team.
• Ensure operational excellence and compliance.
• Deliver exceptional client care and monitor feedback.

Skills

Leadership

Client Care

Financial Management

Operational Compliance

Team Management

Communication

Tools

Microsoft Office

Job description

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We are seeking an exceptional, assertive and compassionate Practice Manager to lead our prestigious 24-hour hospital in Richmond with a minimum of 15-20 years experience in a similar role.

This is a key leadership role, responsible for supporting three Branch Partners and working closely with the Regional Operations Director to deliver outstanding care, exceptional team engagement, and strong commercial performance.

As the driving force of the practice, you will manage and inspire a large, multidisciplinary team, fostering a positive and collaborative culture.

You will be passionate about people and process management, ensuring the highest standards of client service, operational excellence, compliance, and financial performance. With proven leadership skills, you will bring the team together, ensuring the hospital runs efficiently and harmoniously at all times.

This role requires a highly organised leader who thrives in a busy, evolving environment, with a commitment to continuous improvement and exceptional client care.

If you are an experienced manager ready to make an impact in a flagship hospital setting, we would love to hear from you.

For more information or a friendly chat, please email [e-mail]

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.
  
  

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.

In This Role You Will

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.
  
  

Your Skills And Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.
  
  

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients.

Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Veterinary Services

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