Practice Manager

NHS; Dudley; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Practice Manager to lead a close-knit team in delivering high-quality healthcare. This role involves overseeing operations, managing staff, and ensuring compliance with regulations while fostering a culture of continuous improvement. The ideal candidate will have a strong background in healthcare management, excellent interpersonal skills, and a passion for enhancing patient care through innovative solutions. Join this patient-focused practice in Dudley Wood and make a significant impact on the community's health outcomes. If you thrive in a collaborative environment and are committed to excellence, this opportunity is perfect for you.

Qualifications

• Good standard of education with excellent literacy and numeracy skills.
• Experience in managing large multidisciplinary teams and compliance.

Responsibilities

• Oversee day-to-day operations and manage clinical and administrative staff.
• Ensure compliance with CQC regulations and manage financial elements.

Skills

Interpersonal Skills

Leadership Skills

HR Management

Compliance Management

Team Management

Project Management

Financial Management

Education

Degree in Healthcare or Business

AMSPAR Qualification

Leadership and/or Management Qualification

Tools

Practice IT System

Job description

We are looking for a highly competent manager with excellent interpersonal and leadership skills to join our well-established practice.

The successful candidate will be a well-rounded manager, business-minded with a strategic vision whilst also supporting and developing the team and promoting well-being and overseeing the operational functions, balancing the needs of the practice with the constant changes in primary care.

They will have experience of managing teams, compliance and be confident and capable in the areas of HR.

Supported by an administrative team and working closely with the Management and GP Partner, they will provide advice to the partners and ensure the practice meets its contractual requirements.

Although experience of working in general practice is desirable, we welcome applications from experienced managers who can demonstrate that they have the skills in the areas required.

Main duties of the job

To manage, coordinate and oversee all aspects of practice functionality, motivating and managing staff, optimizing efficiency and ensuring the practice achieves its long-term objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting continuous improvement, collaborative working, service delivery, learning and development, and ensure the practice complies with contractual requirements and CQC regulations.

About us

We are a well-established, patient-focused GP practice located in Dudley Wood. Our practice is dedicated to delivering high-quality healthcare to a diverse, multicultural population, and we pride ourselves on providing patient-centered care that meets the unique needs of our community.

As a high QOF-achieving practice, we are committed to using data and technology to drive excellent health outcomes, continually striving for improvement and efficiency. Our practice is paper-lite, ensuring that we make the most of modern technology to streamline operations and enhance patient care.

We are looking for an enthusiastic and experienced Practice Manager to join our small, close-knit team. You will play a crucial role in leading our team to provide the best possible service to our patients while overseeing the smooth running of the practice.

As a member of the Dudley and Netherton PCN (Primary Care Network), you will have the opportunity to collaborate with a range of healthcare professionals and contribute to the broader vision of primary care in the area.

If you are passionate about healthcare administration, leading a small team and making a real impact with the use of technology and data, we would love to hear from you.

Join us and be part of shaping the future of healthcare in Dudley Wood!

Job responsibilities

The practice manager is responsible for:

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
• Functional management of all clinical and administrative staff
• Managing the recruitment process for the practice
• Establishing, reviewing and regularly updating job descriptions and person specifications
• Managing contracts for services i.e. cleaning, gardening, window cleaning etc.
• Leading change and continuous improvement initiatives
• Coordinating the reviewing and updating of all practice policies and procedures
• Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
• Developing, implementing and embedding an efficient business resilience plan (BRP)
• Managing the financial elements of the practice, including budgets, petty cash, etc. in conjunction with the partners
• Ensuring the team reach QOF targets
• Coordinating the practice diary, ensuring meetings are scheduled appropriately
• Liaising at external meetings as required
• Marketing the practice appropriately
• The producing of practice newsletters on a quarterly basis
• Managing the Patient Participation Group
• Managing all complaints effectively evidencing shared and lessons learned with the team
• Managing all significant events effectively evidencing shared and lessons learned with the team
• Ensuring compliance with legislation and deal with disciplinary issues accordingly
• The management of the premises, including health and safety aspects such as risk assessments and mandatory training
• Managing the practice IT system, delegating staff to act as administrators.
• Ensuring compliance with IT security and Information Governance
• Coordinating all projects within the practice
• Maintaining CQC governance and compliance at a good rating with regular feedback to the practice partners and progress, help and support
• Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
• Maintaining the practice website and NHS Choices website

Person Specification

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to degree level in healthcare or business
• AMSPAR Qualification
• Leadership and/or Management Qualification

Experience

• Experience of working with the general public
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Knowledge of current CQC regulations, legislation and Key Lines of Enquiries (Quality Statements, Governance & Compliance)
• NHS/Primary Care General Practice experience
• Relevant health and safety experience
• Experience of chairing meetings, producing agendas and minutes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.