Practice Manager

Goldenacre Dental Practice; City of Edinburgh; On-site; GBP 40,000 - 55,000; Full time

Job summary

Goldenacre Dental Practice in Edinburgh is seeking an experienced Practice Manager to lead daily operations and performance across the practice. You will provide visible leadership, set expectations, support development, and foster a culture of accountability, collaboration and continuous improvement while ensuring high standards of patient care and safety.

You will work closely with clinicians, manage resources and costs, and drive growth while maintaining excellent patient experiences within a

Qualifications

• GDC registration with clinical experience preferred.
• Experience leading a team in dental/healthcare settings.
• Ability to balance patient care with business performance.

Responsibilities

• Lead and develop the practice team to deliver high standards.
• Oversee day-to-day operations and performance.
• Collaborate with clinicians to ensure excellent patient journeys.
• Drive growth and monitor key business metrics.
• Ensure governance, health and safety, and regulatory compliance.
• Support recruitment, onboarding and performance management.
• Engage with wider support network to access expertise.
• Optimize environment, systems, equipment and processes for safe care.
• Manage resources, including staffing, stock, and costs.
• Address patient feedback and resolve complaints.
• Identify process improvements and opportunities.
• Lead adoption of new initiatives and technology.

Skills

Leadership

People management

Regulatory compliance

Strategic thinking

Patient experience improvement

Job description

Your Role

As Practice Manager, you will have overall responsibility for the managementand performance of Goldenacre Dental Practice, ensuring the practice operates efficiently, safely, and in line with the group’s standards.

You will provide visible leadership to the practice team, setting clear expectations, supporting development and creating a positive culture where people feel valued, accountable and motivated.

Your responsibilities will include:

• Leading, motivating and developing the practice team to deliver consistently high standards.




• Taking ownership of the day-to-day operational performance of the practice.




• Working closely with clinicians to support an outstanding patient journey and experience.




• Driving practice performance and identifying opportunities for sustainable growth.




• Monitoring key business and operational measures and taking action where required.




• Ensuring robust compliance across all areas of practice operations, including governance, health and safety and regulatory requirements.




• Supporting recruitment, onboarding, performance management and team development.




• Building strong relationships across the wider Clyde Munro support network and making full use of the expertise available to the practice.




• Ensuring the practice environment, systems, equipment and processes support safe and efficient patient care.




• Managing resources effectively, including staffing, stock and operational costs.




• Taking ownership of patient feedback and complaints, ensuring concerns are handled professionally and resolved wherever possible.




• Identifying opportunities to improve processes, patient experience and team performance.




• Supporting the practice in embracing new initiatives, technology and ways of working.

What we're looking for

We’re looking for an experienced Practice Manager or an operational leader who is ready to take the next step in their career.

You’ll be someone who:

• Holds current GDC registration and has proven clinical experience (preferred)




• Has proven experience managing and leading a team within a dental, healthcare, or similarly regulated environment (preferred).




• Is commercially aware and understands the importance of balancing patient care, people and business performance.




• Is confident making decisions and taking ownership rather than waiting to be directed.




• Has excellent organisational skills and can manage competing priorities effectively.




• Is comfortable working with performance data and using it to identify opportunities and drive improvement.




• Has strong communication skills and can build credibility with clinicians and support teams alike.




• Can have challenging conversations when required while maintaining a positive and supportive approach.




• Is proactive, resilient and solutions-focused.




• Takes pride in standards and has a genuine commitment to delivering an excellent patient experience.




• Leads by example and knows how to create a culture of accountability, collaboration and continuous improvement.

Why Goldenacre Dental Practice?

As