Practice Leader - Wales and West

WTW; West of England; On-site; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Private healthcare

Pension scheme

Hybrid working options

Volunteer day

Job summary

Willis Towers Watson in the UK is looking for a senior leader to head the Wales & West region within GB Retail. You will lead client service teams, drive growth strategy, and manage cross-functional initiatives across marketing, sales and operations. The role requires a strategic mindset and ability to deliver on revenue and service targets in a hybrid working environment, with a focus on high-quality client outcomes.

Qualifications

• Understanding and knowledge of insurance industry trends.
• Knowledge and experience of industry technologies and associated risk issues.
• The ability to lead a team
• Proven track record of delivering excellent client service.
• Ability to develop quick understanding of operating environment and business objectives.
• Strong self-awareness with ability to read stakeholder meetings and engagements.

Responsibilities

• Lead and develop the Wales & West client service team with empathy and integrity.
• Deliver on the three-year strategic business plan and growth targets.
• Drive revenue growth through cross-selling and portfolio management.
• Own budget processes, forecasting accuracy and delivery of efficiency initiatives including AI projects.

Skills

People Leadership

Growth & Business Development

Commercial Acumen

Operational Delivery

Client Relationship Management

Strategic Thinking

Data Analytics

Job description

Description

Are you an ambitious client service professional looking to step into a leadership role?

Based in Cardiff, this is an exciting opportunity for a talented individual eager to progress their career leading our growing Wales & West Region within the GB Retail business unit covering a geography West of Swindon, North to the Midlands and South West to Lands End.

We welcome applications from those with a passion for delivering exceptional client service who are ready to embrace new responsibilities and develop their leadership potential.

A strategic thinker with a hunger for revenue growth, you will be able to demonstrate strong cross selling skills and deliver on long our term growth strategy.
This role is ideal for someone who thrives on building strong client relationships and has a genuine desire to inspire others.

The Role

People Leadership

• With empathy, leading, motivating and developing team skills, competencies and behaviours.
• Ensuring skills and knowledge needs are met with appropriate training and development.
• Promoting respect for people and adhering to the guidelines and policies of the company.
• Working with stakeholders to deliver on recruitment needs.
• Providing advice and guidance whilst maintaining high levels of integrity, motivation and morale.

Growth and Business Development

• Work with all stakeholders to review existing growth strategy.
• Deliver on your three-year strategic business plan (reviewed annually).
• Work with senior leadership team to achieve retention and sales targets.
• Deliver on proposition, marketing and sales strategies.
• Maximise all GB Retail sales distribution channels.
• Personally lead a portfolio of clients.
• Personally lead prospect pitches.

Commercial Acumen

• Ability to ‘find a way’ to deliver to the plan.
• Build on existing market leading position.
• Realise / deliver on intrinsic growth opportunity (existing and new clients).
• Develop whole ecosystem working relationships.

Operational Delivery

• Own the budget process and deliver on forecasting accuracy.
• Maintain existing high efficiency delivery model.
• Introduce efficiency gain ideas and optimal use of technology.
• Support / deliver on AI initiatives.
• Appreciation of how data and analytics can be successfully deployed.

Qualifications

What you’ll bring:

• Understanding and knowledge of insurance Industry trends.
• Knowledge and experience of industry technologies and associated risk issues.
• The ability to lead a team
• Proven track record of delivering excellent client service.
• Ability to develop quick understanding of operating environment and business objectives.
• Strong self-awareness with ability to read stakeholder meetings and engagements.

What we offer

Enjoy a generous benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, paid professional memberships, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]