Practice Assistant (Commercial) - Manchester

Browne Jacobson LLP; Manchester; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Flexible/hybrid working

Job summary

Browne Jacobson LLP in Manchester is seeking a Practice Assistant to support our Commercial team within the Business Services group. You will act as a central point of contact for fee earners, manage workflows, and deliver high-quality administrative and billing support in a fast-paced environment.

You will work in a hybrid model with a focus on client service, detail-oriented document production, and cross-team collaboration.

Qualifications

• Experience in a legal or professional services environment is desirable.
• Excellent client service and communication skills.
• Strong organizational skills with diary management and billing responsibilities.
• Advanced knowledge of Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Act as single point of contact for fee earners and manage tasks through to completion.
• Provide high-quality administrative and financial support, including diary management and travel coordination.
• Oversee preparation and completion of complex billing with accuracy.
• Maintain client and matter data in case management systems and ensure compliance with firm policies.
• Produce documents and client communications of the highest standard using MS Office.
• Collaborate with colleagues across the department in a fast-paced, client-facing setting.

Skills

Client relationships

Workflow management

Billing preparation

Diary management

Microsoft Office

Legal environment

Tools

Case management systems

MS Office

Job description

Practice Assistant (Commercial) - Manchester

Vacancy type Experienced hires

Scheme Secretarial/Administrative

Level Mid

Business area Legal Support Services

Duration Permanent

Hours Full time

Location Manchester

Reference number JP154

Team Business Services

Vacancy owner Jonah Philpott

We're looking for a Practice Assistant to join our Business Services team in Manchester, providing exceptional workflow management and client service support to our fee earners within the Commercial team.

The role

As a Practice Assistant, you'll act as the single point of contact for fee earners, taking ownership of all tasks through to completion - whether by carrying these out yourself or by managing workflow through Team Assistants and Shared Services. You'll provide a high-quality, comprehensive organisational service to fee earners and deliver exceptional client service at every stage.

What you'll be doing

• Building strong client relationships by becoming an active part of client care — handling queries, taking and making client-related calls, and ensuring all correspondence is dealt with promptly and professionally.
• Providing comprehensive administrative and financial support, including managing diaries, coordinating travel and meetings, and taking responsibility for the preparation and completion of complex billing to the highest standards of accuracy.
• Managing priorities and workloads to ensure deadlines are met, maintaining client and matter data within case management systems, and ensuring compliance with firm-wide policies and procedures including Lexcel and Information Security.
• Advanced knowledge of Microsoft Office, combined with a proven aptitude for producing documents and client communications of the highest standard.
• Experience of working in a legal or professional services environment is desirable, giving you the confidence to hit the ground running in a fast-paced, client-facing role.
• Strong communication skills and a collaborative, proactive approach — you'll be a key point of contact for fee earners and clients, and will readily support colleagues across the department wherever needed.

Why Join Us?

We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we're open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We're a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.

Take a look at our candidate interview pack for information about reasonable adjustments, what you can expect during the interview process, and guidance to help you prepare.