Practice Assistant

Clyde UK Services Company; Manchester; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Clyde & Co invites applications for a Practice Assistant in Manchester on a 12 Month Secondment, part-time (Mon-Thurs). The role is hybrid with 2 days in the office and 2 days at home.

You will support client relationship management, document production, CRM maintenance, and business development activities, while assisting with diaries, events, and tender submissions. Essential skills include advanced document/case management system knowledge, superb client service, and excellent organisation

Qualifications

• Advanced knowledge of document management/case management systems.
• Excellent client service and ability to manage high-level tasks.
• Organised, detail-oriented with strong Microsoft Office skills.

Responsibilities

• Client Relationship Management: become an active part in the care of clients and familiar with contacts, handling basic queries.
• Produce and manage documents; ensure accuracy/formatting before passing to lawyers.
• Liaise with Client & Marketing; support scheduling tender meetings and client training.
• Maintain CRM data; update contacts and activities, monitor client protocols and processes.
• Assist in organising events, meetings, travel, and prepare agendas and papers.

Skills

Document management

Client relationship management

Microsoft Office

Communication skills

Team player

Tools

Document management software

Case management systems

Job description

Department

Aviation

Location

Manchester

Role

Practice Assistant

Contract / Duration

12 Month Secondment / Part time (Mon-Thurs)

Working Arrangements

Hybrid | 2 days in office - 2 days at home

Key Responsibilities

• Client Relationship Management Become an active part in the care of clients and be wholly familiar with contacts/clients and dealing with basic client queries as appropriate. Manage the production of documents and check returned work produced by the Document Production team/speech recognition for accuracy/formatting, before it is passed to the relevant lawyer. Taking and making client related calls, dealing with and handling message taking as appropriate. Liaise with Client & Marketing and provide support for scheduling tender meetings, directory interviews, client training etc. Manage Interaction and ensure new prospects, clients and contacts, activities and business development information are added. Responsible for keeping up to date with client specific protocols and processes, implementing, providing guidance and training to others where necessary and ongoing monitoring. Administrative
• Responsible for files to be opened and closed and supervise general filing requirements and record keeping and production of engagement letters ensuring compliant at all times. Monitor and manage key dates for clients and ensure compliance procedures are up to date on all files and matters.
• Support fee earners in business development activities including the involvement in preparation of pitches and presentations, scheduling meetings e.g. tenders, directories, internal clients.
• Work with business development managers on the maintenance of CRM to ensure key client contacts are in Interaction and 'bounce-backs' e.g. contacts with rejected email addresses are reviewed, updated or archived from system.
• Assisting in the organisation of internal and external events, seminars and conferences (vulture).
• Manage diaries, ensuring they are up-to date, anticipating requirements e.g. associated travel /accommodation bookings, meeting rooms, drafting itineraries, preparing agendas, preparing and circulating papers.
• Produce and maintain Excel spreadsheets as required.
• First point of contact for the team, dealing with queries and acting on initiative to provide exceptional client service, promoting and developing ownership within the teams.
• Assisting in the tender process - liaising with Business Development, collating outstanding information, assisting with draft/final submissions.
• Arrange for the preparation and collation of internal sector newsletters and briefings
• Arrange photocopying, printing, organising couriers, sending out letters, faxes etc.
• Receiving instructions via digital dictation for tasks and acting upon the same
• Maintaining LinkedIn profile, updating connections and adding new activity
• Checks CVs, copies of old tenders
• Manages enquiry inboxes, and website queries Communication Key point of contact for allocated Partners, Fee Earners and Clients to maintain relationships and ensure a high level of support is always provided by the team. Monitor post and/or emails and dealing with as appropriate ensuring all client related correspondence is passed on to an appropriate Fee Earner and actioned as necessary; proactively responding to and drafting responses on behalf of others, prioritising emails, collating necessary paperwork and e-filing. Liaising with and providing support to their immediate colleagues in the department, and where practical, other legal and support departments as requested by Hub Leader. Assisting others where there is spare capacity or it is evident that a colleague needs assistance with their workload. Answering phone calls for other members of the team when they are away from their desk and participating in a lunch time telephone rota within the Practice Assistant team. Minute taking, following up designated actions to ensure completion ahead of the next meeting. Liaison with and taking direction from your Legal Support Manager Liaise with the Legal Support Managers over any planned absences, arranging cover as necessary and communicating this to the relevant Fee Earners.

Essential Skills & Experience

Advanced knowledge of document management/case management systems effective communicator with the ability to establish and build client relationships; striving to provide exceptional service at all times. Customer/client service focused Proven experience of managing high level client facing tasks and priorities, with a hands-on, practical approach. Effective at investigating issues and seeing a problem through to conclusion Conscientious, taking personal responsibility for own work and accountability for its delivery and quality. Excellent team player, sharing in team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges. Positive can-do attitude with the ability to adapt to change Confidential and discreet but able to redirect information when appropriate to ensure areas of concern are resolved effectively. Well organised and methodical with excellent attention to detail, ensuring accuracy in all client communications and deliverables.

Technical Skills

Experience of working in a legal or professional services environment An aptitude for providing top level organisational support, anticipating support needs, producing documents and client communications of the highest standard. Advanced knowledge of Microsoft Office

A Note on Privacy

This describes what personal information Clyde & Co (we) may hold about you, what it's used for, your rights and how to contact us as a data subject. If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets. Our Commitment Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work.

Equality and Diversity

Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity.