Practice Assistant

Clyde & Co; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Clyde & Co in London is seeking a Practice Assistant to support Partners and fee earners with proactive administrative and client service duties. You will own workflows from inception to completion, coordinating with Document Production, BD, Marketing and Legal Support to ensure excellent service delivery.

The role requires strong organisational skills, the ability to handle multiple priorities in a fast-paced professional services environment, and a proactive, discreet approach to managing

Qualifications

• Experience in a legal, professional services or corporate support environment.
• Proven ability to provide high-level administrative and organisational support to senior stakeholders.
• Strong client service mindset with a commitment to delivering an exceptional experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Build strong working relationships with Partners, fee earners and clients, acting as a trusted point of contact.
• Manage client communications professionally and efficiently, handling queries, calls and correspondence where appropriate.
• Maintain an excellent understanding of key clients, their requirements and relationship protocols.
• Support business development initiatives, including client events, tenders, pitches, directory submissions and presentations.
• Work closely with Business Development teams to maintain accurate client and contact information within the firm's CRM system.

Skills

Client service mindset

Administrative support

Diary management

Communication skills

Team collaboration

Tools

Microsoft Office

CRM systems

Document management systems

Case management systems

PowerPoint

Job description

Department: IFPD Speciality

Contract: 12 Month Contract - Full time

Location: London

Working arrangement: Hybrid

As a Practice Assistant, you will act as a trusted business support partner to Partners and fee earners, providing proactive, high-quality administrative, organisational and client service support. You will take ownership of workflows from inception through to completion, collaborating with wider support teams including Document Production, Business Development, Marketing and Legal Support to ensure exceptional service delivery.

The successful candidate will be highly organised, client-focused and able to manage competing priorities in a fast-paced professional services environment.

Key Responsibilities

Client & Stakeholder Support

• Build strong working relationships with Partners, fee earners and clients, acting as a trusted point of contact.
• Manage client communications professionally and efficiently, handling queries, calls and correspondence where appropriate.
• Maintain an excellent understanding of key clients, their requirements and relationship protocols.
• Support business development initiatives, including client events, tenders, pitches, directory submissions and presentations.
• Work closely with Business Development teams to maintain accurate client and contact information within the firm's CRM system.
• Support fee earners in maintaining professional profiles, credentials and business development materials.

Administrative & Organisational Support

• Proactively manage complex diaries, meetings, travel arrangements and scheduling requirements.
• Coordinate meeting logistics, prepare agendas, circulate papers and follow up on actions.
• Open and close client matters, ensuring compliance requirements are completed accurately and on time.
• Monitor key client and matter deadlines, ensuring all actions are tracked and progressed appropriately.
• Prepare, format and quality-check a range of legal and business documents using firm systems and document production resources.
• Produce reports, presentations, spreadsheets and client-facing materials to a high standard.
• Assist with the organisation of internal and external events, seminars, training sessions and conferences.
• Manage email inboxes, correspondence and documentation, ensuring matters are appropriately prioritised and actioned.

Workflow & Matter Management

• Take ownership of work allocation and task management, ensuring deadlines and service standards are consistently achieved.
• Coordinate support from wider business services teams, including Document Production and administrative support functions.
• Maintain accurate client and matter information within firm systems and databases.
• Assist with the management of virtual data rooms and client documentation throughout matter lifecycles.
• Undertake online filings, searches and administrative submissions where required.
• Ensure compliance with firm policies, procedures and client-specific requirements at all times.

Team & Collaboration

• Collaborate effectively with Practice Assistants, Team Assistants and other Business Services teams to deliver a seamless service.
• Provide support and cover for colleagues as required.
• Contribute positively to team initiatives, process improvements and best practice sharing.
• Attend team meetings and maintain effective communication with Legal Support Managers and stakeholders.
• Support the development of a collaborative, client-focused and high-performing team culture.

Essential Skills & Experience

• Previous experience in a legal, professional services or corporate support environment.
• Proven ability to provide high-level administrative and organisational support to senior stakeholders.
• Strong client service mindset with a commitment to delivering an exceptional experience.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships at all levels.
• Ability to manage multiple priorities and deadlines while maintaining a high level of accuracy.
• Strong problem-solving skills with the ability to use initiative and exercise sound judgement.
• Highly organised with excellent attention to detail.
• Ability to work both independently and collaboratively within a team environment.
• Professional, discreet and able to handle confidential information appropriately.
• Positive, adaptable and proactive approach to work.

Technical Skills

• Advanced Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.
• Experience using document management and case management systems.
• Strong document production, formatting and quality control capabilities.
• Experience using CRM systems and maintaining client data.
• Confidence in learning and adopting new technologies and systems.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.