Post-Trade Client Operations Specialist

Aumni; Bournemouth; On-site; GBP 32,000 - 52,000; Full time

Job summary

J.P. Morgan is seeking an IMOS Client Operations Associate to manage day-to-day client interactions and support service delivery across post-trade activities in a controlled environment.

You will coordinate with operational partners to meet service level agreements, provide oversight and escalation support, and help identify trends that inform process improvements and resiliency. You will engage with internal stakeholders and external providers to drive timely resolution and support client

Qualifications

• Experience supporting client service in investment operations, post-trade, or middle office environments.
• Knowledge of product areas such as equities, fixed income, FX, cash markets, derivatives, or repos.
• Understanding of IBOR and NAV production concepts.
• Ability to manage multiple priorities and meet deadlines.
• Ability to investigate issues and drive timely resolution with partners.
• Strong communication with clients and stakeholders, including in escalations.
• Apply risk awareness and maintain operational controls and documentation.
• Proficiency with reporting, analysis, and communication tools (spreadsheets, presentations, email).

Responsibilities

• Manage incoming and outgoing client queries, requests, and escalations across post-trade products and workflows.
• Coordinate with operational teams to meet service level agreements and client expectations.
• Perform daily oversight checks on key activities and escalate issues to appropriate partners.
• Prepare and deliver recurring client reporting aligned to agreed service measures.
• Support incident management routines, including tracking, status updates, and follow-up to closure.
• Participate in client meetings and support action tracking and outcomes.
• Conduct trend analysis to identify control enhancements and process improvement opportunities.
• Build relationships with internal partners and external providers.
• Liaise with brokers, custodians, transfer agents, and vendors to resolve breaks and inquiries.
• Monitor market changes and operational impacts, escalating as needed.
• Support onboarding activities such as new fund launches, product launches, and service change initiatives.

Skills

Client service

Investment operations

Post-trade

Multi-priority management

Root-cause analysis

Client communication

Risk awareness

Reporting

Tools

Spreadsheets

Presentations

Email

Job description

J.P. Morgan is seeking an IMOS Client Operations Associate to manage day-to-day client interactions and support service delivery across post-trade activities in a controlled environment.

You will coordinate with operational partners to meet service level agreements, provide oversight and escalation support, and help identify trends that inform process improvements and resiliency. You will engage with internal stakeholders and external providers to drive timely resolution and support client