Post Room Security Officer

Bidvest Noonan; London Borough of Hammersmith and Fulham; On-site; GBP 33,000 - 49,000; Full time

Benefits offered by this job

Full uniform supplied

Paid holidays

Pension plan

On-going training

Progression opportunities

WRKIT Employee Benefits Platform

Job summary

Bidvest Noonan Group is seeking a dedicated Post Room Security Officer in London. Mon-Fri, 07:00–19:00, 60 hours per week, delivering high standards of customer service while managing mail and deliveries and adhering to SLA.

You will operate the X-ray machine, sort and log items, support Security Manager with investigations, and maintain health and safety protocols. Full uniform provided, pension, training, and progression opportunities.

Qualifications

• Mailroom experience
• Excellent time management and methodical approach
• Excellent communications skills
• Xray machine trained
• Customer-focused with reliable attitude
• Ability to work on own initiative

Responsibilities

• Deliver, sort, and log all incoming/outgoing mails and deliveries to the required SLAs.
• Operate X-ray machine and ensure proper handling of items.
• Assist with loading bay duties and general site security tasks.
• Provide investigations and reports in a timely, consistent manner.
• Support Security Manager with investigations and escalate issues as needed.
• Prepare monthly deliveries statistics summaries for the Security Manager and Client.

Job description

Post Room Security Officer is a Monday to Friday role, 07:00 - 19:00, 60-hours per week.

• To deliver the highest standards of customer service whilst providing an efficient, professional mail service to our clients and on-site Contractors which involves This involves X-Raying, organising, sorting, and logging of all incoming/outgoing mails and deliveries to the required standard established by the Service Level Agreement.
• The delivery, collection and sorting of goods and mail within service level agreements
• Providing investigations and reports which are compiled in a timely manner and to a consistent standard
• Supporting the Security Manager: Security with investigations as may be required from time to time where the process or outcome may be particularly sensitive or have serious implications for the security of the building
• Draw to the attention of the Security Manager or in his absence the Security Coordinator issues, incidents and exceptional matters as appropriate
• To ensure all Recorded, Special Delivery and courier items are delivered, and appropriate signatures received
• Assisting and support Loading Bay duties
• To provide additional delivery or collection services within the building as directed
• To use the radio system in a professional manner and always maintain appropriate etiquette
• Demonstrating pride & professionalism in all facets of customer service. To take ownership of all work
• Always Communicating with clients professionally, by understanding their needs, promoting our service
• Supporting the Client to introduce service enhancements & developments.
• Maintaining a safe working process related to Health & Safety
• Undertaking any reasonable ad hoc duties as requested by the Post Room
• Manage and report any maintenance issues immediately including equipment that is faulty or any risks or hazards identified.
• To ensure you wear all personal protective equipment and uniform provided
• To take part and effectively engage in employee training and having a full understanding of Health and Safety, Manual Handling and Site Specifics Procedures.
• To deal with any complaints / issues from customers immediately and report directly to the Site Security Manager.
• To assist with the lifting and movement of furniture within a team
• To always work with awareness of surroundings
• To complete any paperwork pertinent to the area of work
• To prepare a monthly deliveries statistics summary for the Security Manager and Client

Requirements as a Post Room Operative

• Do you have Mailroom experience?
• Do you have excellent time management skills and have a methodical approac?
• Do you have excellent Communications skills?
• Are you Xray machine trained?
• Do you have a customer focused approach, exhibiting a reliable and responsible attitude?
• Do you have the ability to work on own initiative and have a good work ethic?

Benefits as a Post Room Operative

• Full uniform supplied
• Paid holidays
• Pension plan
• On-going training
• Progression opportunities
• WRKIT Employee Benefits Platform which give you access to savings at big retailers via Discounts/Cash back and Shopping Cards

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come.'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’