Security Deputy Soft Services Manager

Bidvest Noonan Group; Greater London; On-site; GBP 35,000 - 48,000; Full time

Job summary

Bidvest Noonan Group is seeking an on-site operations lead to manage day-to-day performance across security, cleaning, and car park services in the Greater London area.

You will drive service excellence, ensure SLAs and KPIs are met, and develop your team through training and supervision, while aligning with client policies and industry regulations.

This role emphasizes proactive problem-solving, budget awareness, and delivering a safe, high-quality experience for the client.

Qualifications

• Experience in a similar role within FM services.
• Ability to manage teams and deliver customer-focused services.
• Strong communication and organisational skills.
• Knowledge of health & safety regulations.

Responsibilities

• Direct and oversee daily front-line tasks for security, cleaning, and car parks.
• Maintain service levels and KPI compliance.
• Inspect sites, manage stock and equipment, and rectify issues.
• Monitor safety incidents and risk management.
• Lead recruitment, scheduling, and payroll processes.
• Foster continuous improvement and innovation.

Skills

Facilities management

Team leadership

Budget management

Interpersonal communication

Customer service

Stakeholder management

Job description

Are you looking for a new challenge within the FM sector? Do you enjoy working with a team and taking ownership of delivery onsite. You're pr imary focus is to assist in managing the operational day to day performance /standard as well as implementation & continuous review of strategy & processes across the services.

You'll assist in managing & oversee ing the efficient & effective operation of the Security & Cleaning services within the contract, maintaining agreed contractual specification standards, ‘Service Level Agreements’ & ‘Key Performance Indictors. You'll enhance the customer experience & reputation across the client organisation.

You're ensure team members are motivated, skilled, trained, supervised & supported to deliver exceptional operational & customer service standards at all times whilst complying with all Client & Company policies, procedures, relevant regulations & legislation

Key accountability

• To manage, direct, oversee, report, review & continually improve the following operationally elements, processes & procedures, ensuring professionalism & excellent standards at all times
• Daily, weekly, monthly & periodic tasks undertaken by the frontline teams (Security, cleaning & carparks)
• Audits & regular inspections of all areas & services of the site including measurement & rectification of any issues & actions . Stock management including use, storage, ordering etc.
• Audits & regular inspections of all in scope machinery & equipment including rectification of any faults
• Incident & accidents including risk management, escalation, reporting & lessons learnt
• Fire & First aid including evacuation, monitoring, testing . HSQE including COSHH, manual handling & Risk Assessment and Assignment instructions. Completion of all necessary documentation.
• Recruitment, selection & appointment of team members , Team, client & customer welfare
• Team rotas & related procedures for timekeeping, absences, holiday, sickness & payroll
• To celebrate success where it is achieved & to manage underperformance or poor conduct if it arises minimising disruption to services or budgets
• Innovation & initiatives including those raised by the team & subsequent sharing of ideas & best practice leading to improved practices
• Assist in delivery of s hort- & long-term project plans associated with the service provision & centre plans

About you

• E xperience in a similar role & service offering
• Demonstrates Integrity, fairness, respect, honesty, passion, professionalism & a positive can do attitude
• Excellent interpersonal, communication & organisation skills Leads by example. A natural leader who has the ability to coach, develop & mentor their teams . Strong attention to detail .
• Respond s positively to change, driving change through managing others
• The ability to develop robust relationships with team members, key clients & stakeholders
• The ability to l isten & understand the needs of a client, company & team members & adapt the service offering accordingly
• Strong commercial & financial skills with experience in managing budgets & delivering targets
• Self-motivated & driven with the ability to work in pressurised commercial /retail & customer facing environments
• Balanced – understands the Importance of services which impact the client experience & drive commercial values
• Process driven with the ability to flex & continually improve in line with business requirements

About Us

Fornearly five decades, we have played a vital role in helping our customerssucceed. Built on strong, long‑standing relationships, our business is poweredby people who are deeply connected to the communities where we live and work.

Ourpurpose guides every action and decision we make: to proudly create safer andhealthier communities today, for tomorrow. It reflects who we are, what westand for, and the impact we strive to make every day.

Acrossour team of 27,000 committed experts, that purpose comes to life throughcommitment, care, and a shared responsibility to the people we serve—now andfor generations to come. When you join Bidvest Noonan, your joining a teamwhere your work has real impact, where your career can grow, where you belong,and where you help shape a safer, healthier future for us all.