Post Room Operative

Rendall & Rittner; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Holiday entitlement

Pension scheme

Employee assistance programme

Referral scheme

Team uniform

Training opportunities

Discounts

Job summary

Rendall & Rittner is seeking a Post Room Operative to deliver a seamless, secure and friendly service for residents and on‑site teams at White City Living. You will log, store and hand over parcels using digital systems, ensuring high standards of accuracy and customer care in a premium residential setting.

You will be responsible for secure storage, timely notifications, and coordinated collections, while maintaining good relationships with concierge, security and contractors.

Qualifications

• Experience in a post room, concierge, logistics or retail stock environment.
• Familiarity with parcel management or inventory systems.
• Handling high volumes of deliveries with strong attention to detail.
• Working within service standards, security protocols and GDPR awareness.

Responsibilities

• Running a seamless, secure and friendly post room service for residents and on‑site teams.
• Logging, storing and handing over items using digital systems.
• Notifying residents and coordinating verified collections.
• Responding to queries in person and via email/phone with a warm, professional approach.
• Liaising with couriers, concierge and management to resolve delivery issues.
• Conducting daily checks, audits and reporting to maintain compliance and accuracy.

Skills

Customer service

Organization

Attention to detail

Calm under pressure

GDPR awareness

Job description

DEVELOPMENT DETAILS

You’ll be at the heart of a landmark West London destination delivering up to 1,465 new homes, with an active, international resident community and a premium hospitality feel. Residents enjoy around 39,000 sq ft of world‑class amenities, from elegant lounges and private cinemas to pools and a Health Club featuring virtual golf—so service expectations are high and varied throughout the day. With White City and Wood Lane Underground stations right at the entrance, the setting is vibrant, well‑connected and fast‑paced, offering a professional environment where great service is noticed.

POST ROOM OPERATIVE

• Rendall & Rittner
• £25,224
• White City Living - W12 7RQ
• 4 days on, 4 days off 0900 - 1900

DEVELOPMENT DETAILS

You’ll be at the heart of a landmark West London destination delivering up to 1,465 new homes, with an active, international resident community and a premium hospitality feel. Residents enjoy around 39,000 sq ft of world‑class amenities, from elegant lounges and private cinemas to pools and a Health Club featuring virtual golf—so service expectations are high and varied throughout the day. With White City and Wood Lane Underground stations right at the entrance, the setting is vibrant, well‑connected and fast‑paced, offering a professional environment where great service is noticed.

ROLE EXPECTATIONS

You will run a seamless, secure and friendly post room service for residents and on‑site teams, ensuring every parcel is accounted for and delivered with care. You will use digital systems to log, store and hand over items efficiently, while being a reassuring, helpful presence in a premium residential setting.

What Success Looks Like

• Every item is accurately logged, securely stored and handed over with verified ID checks.
• Residents consistently rate your service as prompt, polite and proactive.
• Peak delivery times are managed calmly with clear priorities and zero backlogs.
• The post room remains tidy, safe and compliant with procedures at all times.
• Communication with concierge, security and contractors is timely and solution‑focused.
• Incidents, anomalies or damaged items are escalated quickly with complete records.

How You’ll Spend Most Of Your Time

• Receiving, scanning and logging mail and parcels into the system.
• Organising secure storage and maintaining clear, orderly shelving.
• Notifying residents and coordinating swift, verified collections.
• Handling queries in person and via email/phone with a warm, professional approach.
• Liaising with couriers, concierge and management to resolve delivery issues.
• Conducting daily checks, audits and reporting to maintain compliance and accuracy.

Who This Role Is For

• You take pride in great customer service and enjoy face‑to‑face interaction.
• You are organised, reliable and thrive on keeping systems accurate and up to date.
• You stay calm under pressure and handle busy periods with a can‑do approach.
• You communicate clearly and respectfully with residents, colleagues and couriers.
• You care about standards, safety and doing things right first time.

Experience That Helps

• Experience in a post room, concierge, logistics or retail stock environment.
• Familiarity with parcel management or inventory systems.
• Handling high volumes of deliveries with strong attention to detail.
• Working within service standards, security protocols and GDPR awareness.
• Experience in a premium hospitality or residential setting.

What We Offer

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform* subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

About Rendall & Rittner

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer‑focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people‑led and technology‑enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

How We Hire

• Initial conversation with our talent team
• Interview focused on your customer service, organisation, attention to detail, and ability to manage secure, high‑volume parcel operations using digital systems

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.