Night Concierge

Rendall & Rittner; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

16 days holiday plus bank holidays

Enrolment into the Rendall & Rittner[p

Job summary

Rendall & Rittner in London is seeking a night-time front-of-house host to welcome residents and visitors, monitor CCTV and access control, and coordinate out-of-hours issues with calm, clarity and care.

You’ll handle parcels, conduct building patrols, and supervise out-of-hours contractors to ensure handovers to morning teams are smooth.

Qualifications

• Previous concierge, security, hospitality or customer service experience.
• You are vigilant, detail-oriented and calm under pressure.
• Able to work overnights and in a night shift environment.

Responsibilities

• Deliver warm, professional greetings to residents and visitors.
• Monitor CCTV, manage access control, and conduct building patrols.
• Handle parcels, keys and deliveries with precise logs and secure storage.
• Respond to queries and resolve issues, escalating when necessary.
• Coordinate and supervise out-of-hours contractors and emergency services.
• Complete reports and shift handovers to ensure seamless continuity.

Skills

Customer service

Security awareness

Problem-solving

Clear communication

Independent working

Tools

CCTV systems

Access control systems

Incident reporting

Job description

You will lead the night-time front-of-house experience: welcoming residents and visitors, managing security and safety, and keeping operations running smoothly when the city sleeps. You'll monitor CCTV and access control, handle parcels and enquiries, and coordinate any out-of-hours issues with clarity and care. WHAT SUCCESS LOOKS LIKE

• Residents feel safe, welcomed and well-informed throughout the night.


• Incidents are identified early, handled calmly, and accurately recorded.


• The reception area is immaculate, professional and ready for morning handover.


• Clear, timely communication keeps residents, contractors and colleagues aligned.


• Building checks are completed on schedule with proactive follow-up on any defects.


• Handover notes are thorough, enabling seamless continuity between shifts.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Delivering a warm, professional greeting to residents and visitors.


• Monitoring CCTV, managing access control and conducting regular building patrols.


• Handling parcels, keys and deliveries with precise logs and secure storage.


• Responding to queries and resolving issues, escalating when necessary.


• Coordinating and supervising out-of-hours contractors and emergency services.


• Completing reports, incident logs and detailed shift handovers., We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team


• Interview focused on your customer service approach, security awareness, problem-solving in real scenarios, and how you communicate and prioritise during night shiftsYou bring a calm, people-first approach and thrive in overnight, front-of-house roles.


• You're vigilant and detail-focused, with a strong sense of responsibility for safety.


• You communicate clearly, confidently and respectfully with diverse audiences.


• You take pride in presentation standards and the little touches that make a difference.


• You're reliable, proactive and comfortable working independently through the night., Previous concierge, security, hospitality or customer service experience.


• Familiarity with CCTV, access control systems and incident reporting.


• Experience in residential or mixed-use developments.


• Coordinating contractors and understanding basic building systems.


• Managing challenging situations with a diplomatic, solutions-focused approach., All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check. Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

• 16 days holiday plus bank holidays


• Enrolment into the Rendall & Rittner pension scheme


• Employee assistance programme supporting family, health, money and work


• Employee referral scheme


• Team uniform subject to development


• Fully funded training and development opportunities


• Access to discounts across travel, retail, fitness and entertainment