Post Room & Mail Services Coordinator

Ballymore; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ballymore is seeking a Post Room Operative at Canary Wharf (E14) to handle deliveries, maintain security, and assist with mail and parcel management for residents. The role runs 40 hours per week on a permanent basis, with an early start and end time, and requires strong organisational and customer service skills.

Responsibilities include processing delivery requests, adhering to SOPs, safeguarding mail, greeting residents and couriers, and contributing to site safety and emergency procedures

Qualifications

• Must have good organisational skills.
• Experience with front-of-house software and security systems.
• Excellent verbal and written communication.
• Experience in a customer service role.

Responsibilities

• To ensure that all delivery/dispatch requests and enquiries (in person, via email and by telephone) are dealt with efficiently in a timely and professional manner adhering to the relevant process and movement log sheet on every occasion.
• To implement Health & Safety for Post room operations, adhering to current SOP’s and legislation.
• To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.
• Ensure that work areas are always kept clean & tidy reporting any defects immediately.
• To ensure the Post Room is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.
• Meeting and greeting all residents/ couriers politely on drop off and collection of mail
• Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.
• Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.
• Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.
• Correct issuing of parcels / registered mail as per SOP’s.
• Receipt & Issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.

Skills

Organisational skills

Front desk software

Verbal communication

Written communication

Customer service experience

Job description

Ballymore is seeking a Post Room Operative at Canary Wharf (E14) to handle deliveries, maintain security, and assist with mail and parcel management for residents. The role runs 40 hours per week on a permanent basis, with an early start and end time, and requires strong organisational and customer service skills.

Responsibilities include processing delivery requests, adhering to SOPs, safeguarding mail, greeting residents and couriers, and contributing to site safety and emergency procedures