Post-Production Account Lead

Dms; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

DMS, a London-based creative digital agency with global offices, is seeking an Account Manager to oversee a key client. You will manage the end-to-end client relationship, ensuring delivery of high-quality creative and post-production work, coordinating with multiple internal teams to meet tight timelines and strive for client satisfaction.

The role requires strong post-production understanding, excellent English communication, and the ability to adapt in a fast-moving environment while

Qualifications

• With previous demonstrable experience of working within a post production operation, you will have a track record of providing a high level service to major clients through top-quality account management.
• You will also demonstrate:
• Good interpersonal and communication skills with a proven ability to develop positive working relationships with both internal and external contacts at all levels
• Understanding of post production workflows and digital file delivery
• Excellent organisational skills and attention to detail
• Experience of working in a fast moving and highly creative environment with the flexibility and resilience to successfully adapt to changing situations
• Excellent written and verbal communication in English required.

Responsibilities

• The day to day oversight of a key account.
• To manage the provision of a full and professional client service, ensuring that all creative & post production jobs flow efficiently and are delivered on time and to the highest possible standards.
• To ensure that a high level of client service and client engagement is maintained at all times.
• To take creative and finishing briefing meetings with the client.
• To be pro-active in overseeing, coordinating and delivering all aspects of the client’s relationship with DMS. Liaising with customer service coordinators, clearance and trafficking teams, scheduling, creative and operational and technical personnel to ensure that delivery timescales are met, and production briefs are met.
• To work with customer service coordinators to manage the localisation process across editing, motion graphics, subtitling, audio mixing and technical delivery.
• To ensure that all work is delivered to an appropriate technical and creative quality.
• To ensure consistency of output and work with operations to ensure quality control standards are adhered to and met prior to final delivery.
• To provide all necessary information for the purposes of client billing and the raising of invoices where appropriate.
• Where possible to offer support to the Global Account Managers at relevant times.

Skills

Account management

Post-production workflows

Client service

Localization coordination

English proficiency

Time management

Attention to detail

Communication skills

Job description

DMS, a London-based creative digital agency with global offices, is seeking an Account Manager to oversee a key client. You will manage the end-to-end client relationship, ensuring delivery of high-quality creative and post-production work, coordinating with multiple internal teams to meet tight timelines and strive for client satisfaction.

The role requires strong post-production understanding, excellent English communication, and the ability to adapt in a fast-moving environment while