Post Office Operations Manager: Lead with Flexible Shifts

Tgjones View All Jobs; Stafford; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

In-store discounts

Company pension

Job summary

TGJones is seeking a hands-on Post Office Operations Manager to run the day-to-day within a retail store in Stafford. You will manage a team, uphold compliance and security, and focus on delivering a high-quality customer experience while ensuring accurate transactions and safe operations.

The role emphasizes leadership, cash handling, audits and collaboration with store colleagues to achieve branch and business goals, offering a real impact on customer trust and store performance.

Qualifications

• Experience leading a team in a customer-facing retail or postal environment.
• Strong focus on compliance, security and governance.
• Ability to manage cash handling, reconciliations and audits.

Responsibilities

• Lead and motivate the team, setting a positive example and delivering friendly, consistent service.
• Put customers first by ensuring welcoming, helpful support for Post Office services.
• Maintain compliance and security by following Post Office procedures and governance standards.
• Take ownership of branch operations, overseeing daily processes and financial accuracy.
• Drive performance by using scorecard information to identify opportunities and act.
• Develop the team through coaching, training and recognition.
• Collaborate with store colleagues and leaders to meet branch and business goals.

Skills

Leadership

Customer service

Compliance awareness

Team development

Job description

TGJones is seeking a hands-on Post Office Operations Manager to run the day-to-day within a retail store in Stafford. You will manage a team, uphold compliance and security, and focus on delivering a high-quality customer experience while ensuring accurate transactions and safe operations.

The role emphasizes leadership, cash handling, audits and collaboration with store colleagues to achieve branch and business goals, offering a real impact on customer trust and store performance.