Post Office Operations Lead — Flexible Shifts & Pension

Post Office; Ilford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

In-store discounts

Generous third‑party discounts

Employee assistance programme

Flexible shifts

Company pension

Job summary

TGJones is seeking a proactive Operations Manager to lead the day-to-day Post Office branch within a retail store. You’ll manage a small team, ensure accurate transactions, and maintain compliance while delivering a welcoming customer experience.

You will drive performance, support training, and collaborate with store leadership to achieve branch goals and maintain safety and efficiency in a regulated environment.

Qualifications

• Management experience leading a team in a customer-facing retail, financial or postal environment.
• Strong focus on compliance, security and accurate transactions.
• Customer-first approach delivering helpful, reliable service.
• Focus on performance, reviewing results and driving improvements.
• Hands-on leadership, coaching and developing teammates.
• Strong organisation and clear communication under changing plans.
• Team-oriented mindset collaborating with colleagues and leaders.

Responsibilities

• Lead and motivate the team to deliver friendly, consistent service.
• Put customers first, ensuring they are welcomed and supported to access Post Office services.
• Maintain compliance and security; follow Post Office procedures and governance standards.
• Take ownership of branch operations including cash handling, reconciliations and audits.
• Drive performance by using scorecard data to identify opportunities and actions.
• Develop your team through coaching, training and recognising achievements.
• Work collaboratively with store colleagues and leaders to meet branch goals.

Skills

Management experience

Customer focus

Compliance focus

Leadership style

Organisational skills

Communication skills

Teamwork

Job description

TGJones is seeking a proactive Operations Manager to lead the day-to-day Post Office branch within a retail store. You’ll manage a small team, ensure accurate transactions, and maintain compliance while delivering a welcoming customer experience.

You will drive performance, support training, and collaborate with store leadership to achieve branch goals and maintain safety and efficiency in a regulated environment.