Post-Occupancy Care Specialist

Incommunities; Bradford; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Social Housing Pension Scheme with up‑

28 days annual leave

Cycle to work scheme

Employee Assistance Programme

Health scheme

Job summary

Incommunities seeks an Aftercare Coordinator to deliver proactive customer care for new build homes in Bradford. You will manage post-occupancy support, coordinate repairs and inspections, and keep customers fully informed throughout their journey.

You will build relationships with internal and external stakeholders, attend contractor meetings, and visit homes to assess issues requiring further investigation. Join a team focused on excellent customer service and continuous improvement.

Qualifications

• Experience in a similar customer care role, preferably in housing.
• Knowledge of NHBC warranties.
• Customer focused with a track record of excellent service.
• Excellent relationship-building and communication across levels.
• Ability to use initiative and plan ahead for issues.
• Ability to multitask and stay calm under pressure with high professionalism.
• Good working knowledge of Microsoft Office packages (Excel, Word, PowerPoint).
• 2–3 days in the office (BD17 7BN).
• Full UK driving licence and access to a vehicle (desirable).
• Right to work in the UK; visa sponsorship is not available.

Responsibilities

• Be the first point of contact for customers post-occupancy and guide them through Aftercare, resolving issues with their new home.
• Build and maintain strong relationships with internal and external stakeholders.
• Attend regular contractor meetings to progress outstanding issues.
• Visit customers at home to assess issues needing further investigation.
• Seek customer feedback to improve services and manage expectations.
• Produce and monitor weekly reports to ensure timely task completion.
• Maintain records of all issues and track progress until resolution.
• Understand New Build warranties to address issues correctly.
• Ensure customers understand and follow Aftercare procedures.
• Identify defect patterns to prevent recurrence.

Skills

Customer service

Stakeholder management

Multitasking

MS Office

Driving licence

Right to work in UK

Job description

Incommunities seeks an Aftercare Coordinator to deliver proactive customer care for new build homes in Bradford. You will manage post-occupancy support, coordinate repairs and inspections, and keep customers fully informed throughout their journey.

You will build relationships with internal and external stakeholders, attend contractor meetings, and visit homes to assess issues requiring further investigation. Join a team focused on excellent customer service and continuous improvement.