Post-Delivery Operations Specialist

Bis Henderson; Ashby-de-la-Zouch; On-site; GBP 27,000 - 29,000; Full time

Job summary

Bis Henderson is seeking a Post Delivery Coordinator to join our Operations team in Ashby-de-la-Zouch. The role supports delivery of large-scale contracts, driving performance in line with customer requirements and compliance.

You will handle claims, manage PODs and returns, maintain records, and create reports while providing general support to the contract and wider Operations team. Monday to Friday, 40 hours a week, with an on-site role in the UK.

Qualifications

• Previous experience handling claims is essential.
• Previous administration or customer service experience.
• Excellent administration skills.
• Excellent IT skills.
• Experience of using Windows 10 in a business capacity.
• Excellent communication skills, including a polite telephone manner.

Responsibilities

• Handle claims in line with RHA Conditions of Carriage, ensuring they are investigated, progressed and closed within the required timescales, escalating where appropriate.
• Maintain accurate, timely communication with clients and operating partners to sustain high standards of service.
• Manage POD performance, ensuring PODs are captured, accurate and returned within the contracted timescale.
• Process and track returns, escalating where appropriate.
• Manage debrief performance through proactive haulier engagement and internal process improvement.
• Manage delivery exceptions, refusals and discrepancies, through to resolution.
• Maintain accurate databases and records, providing a full audit trail for all transactions with customers and subcontractors.
• Create and maintain reports as required, ensuring data accuracy and timely distribution.
• Provide general support to the contract team and wider Operations team as required.

Skills

Claims handling

Administration

Customer service

IT skills

Windows 10

Telephone communication

Tools

Windows 10

Microsoft Office

Job description

Bis Henderson is seeking a Post Delivery Coordinator to join our Operations team in Ashby-de-la-Zouch. The role supports delivery of large-scale contracts, driving performance in line with customer requirements and compliance.

You will handle claims, manage PODs and returns, maintain records, and create reports while providing general support to the contract and wider Operations team. Monday to Friday, 40 hours a week, with an on-site role in the UK.