Delivery Performance & Claims Coordinator

Bis Henderson Recruitment; Ashby-de-la-Zouch; On-site; GBP 24,000 - 32,000; Full time

Job summary

Bis Henderson Recruitment in Ashby-de-la-Zouch is seeking a Post Delivery Coordinator to support the Operations team in delivering large-scale contracts. The role drives performance across all post-delivery activities in line with contractual requirements and compliance.

The position is Monday to Friday, 40 hours per week, based in Ashby-de-la-Zouch, with a salary of £27,830.40. You will manage claims, POD performance, returns and provide reports for the contract team.

Qualifications

• Experience handling claims is essential.
• Administration or customer service experience required.
• Strong IT skills and proficiency with Windows 10.

Responsibilities

• Handle claims in line with RHA Conditions of Carriage and timelines.
• Maintain timely communication with clients and partners.
• Manage POD performance and timely return within timescales.
• Process and track returns; escalate when needed.
• Debrief performance with haulier engagement and process improvement.
• Manage delivery exceptions, refusals and discrepancies through resolution.
• Maintain databases and provide audit trails.
• Create and maintain reports with data accuracy and distribution.
• Provide general support to contract and operations teams.

Skills

Claims handling

Administration

Customer service

IT skills

Windows 10

Communication skills

Telephone etiquette

Job description

Bis Henderson Recruitment in Ashby-de-la-Zouch is seeking a Post Delivery Coordinator to support the Operations team in delivering large-scale contracts. The role drives performance across all post-delivery activities in line with contractual requirements and compliance.

The position is Monday to Friday, 40 hours per week, based in Ashby-de-la-Zouch, with a salary of £27,830.40. You will manage claims, POD performance, returns and provide reports for the contract team.