Post-Completion Customer Experience Manager | 10% Bonus + Car Allowance

Miller Homes Limited; Northampton; Sur place; GBP 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Competitive salary

26 days annual leave + holidays + your

Birthday off

10% bonus

£5,000 car allowance or Company car

Résumé du poste

Miller Homes Limited is seeking a Customer Support Manager for the South Midlands region, based in Northampton. The role focuses on managing the post-completion customer journey and ensuring high-quality, professional service following legal completion.

The successful candidate will conduct inspections to confirm build quality, work with technicians and contractors, and collaborate with internal teams to uphold Miller Homes' standards and the New Homes Quality Code.

Qualifications

• Strong understanding of the New Homes Quality Code.
• Good knowledge of NHBC Technical Requirements and guidelines.
• Excellent customer service with ability to manage demanding customers.

Responsabilités

• Own and manage the post-completion customer journey, ensuring a consistent, professional, and positive customer experience.
• Carry out quality inspections to ensure homes meet Miller Homes quality standards, the New Homes Quality Code, and NHBC requirements.
• Liaise with Customer Service, Sales, Production, and Site Teams to understand developments, build progress, and customer issues.
• Coordinate remedial works with external contractors, ensuring work is completed promptly and to the required standard.

Connaissances

Customer service

Stakeholder liaison

Quality focus

Description du poste

Miller Homes Limited is seeking a Customer Support Manager for the South Midlands region, based in Northampton. The role focuses on managing the post-completion customer journey and ensuring high-quality, professional service following legal completion.

The successful candidate will conduct inspections to confirm build quality, work with technicians and contractors, and collaborate with internal teams to uphold Miller Homes' standards and the New Homes Quality Code.