Post-Completion Customer Experience Manager (Regional)

Miller Homes Ltd; Northampton; Sur place; GBP 40 000 - 52 000; Plein temps

Avantages offerts par ce poste

26 days annual leave

Birthday off

10% bonus

Car allowance or Company car

Résumé du poste

Miller Homes Ltd in the South Midlands region, Northampton, is recruiting a Customer Support Manager to oversee the post-completion customer journey and ensure a high-quality, professional service following legal completion. The role involves inspections to confirm build quality and coordinating with technicians, contractors, and internal teams to meet Miller Homes standards and the New Homes Quality Code.

You will liaise with Customer Service, Sales, Production, and Site Teams; manage remedial

Qualifications

• Knowledge of the New Homes Quality Code.
• Understanding NHBC Technical Requirements and guidelines.
• Strong customer service focus and relationship-building with customers and contractors.
• Ability to stay calm handling challenging customers or situations.

Responsabilités

• Own and manage the post-completion customer journey ensuring a professional experience.
• Carry out quality inspections to verify build quality and NHBC/commercial standards.
• Coordinate with Customer Service, Sales, Production and Site Teams to progress developments and resolve issues.
• Coordinate remedial works with external contractors to meet required standards and timelines.

Connaissances

New Homes Quality Code

NHBC Technical Requirements

Customer service

Calm under pressure

Description du poste

Miller Homes Ltd in the South Midlands region, Northampton, is recruiting a Customer Support Manager to oversee the post-completion customer journey and ensure a high-quality, professional service following legal completion. The role involves inspections to confirm build quality and coordinating with technicians, contractors, and internal teams to meet Miller Homes standards and the New Homes Quality Code.

You will liaise with Customer Service, Sales, Production, and Site Teams; manage remedial