Post-Completion Client Support Specialist

Convey Law; Newport; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Monthly and annual bonus

25-30 days annual leave + bank hols

Birthday leave

Additional day for 100% attendance

Option to purchase up to 5 days leave

Enhanced maternity/paternity leave

Company sick pay

Discounted gym membership

Subsidised Conveyancing

Employee assistance scheme

Job summary

Convey Law in Newport is seeking a Client Support Assistant to join the Post Completion team. This primarily administrative role supports conveyancers by handling registrations, Land Registry processes, and requisitions, while ensuring smooth communication with clients, lenders, solicitors and colleagues.

You will receive training and have opportunities to move across the Background Team to meet business needs.

Qualifications

• Minimum two years of administrative experience, ideally in conveyancing or post completion.
• Demonstrable experience in providing exceptional client service, ideally over the telephone.
• Strong administrative skills with the ability to multi-task while maintaining attention to detail.
• Experience working as part of a team and with standard software including Microsoft Office and Google; willingness to learn CRM systems.
• Ability to perform in a target-focused environment and meet personal/department performance targets.

Responsibilities

• Complete registrations and handle Land Registry processes and requisitions.
• Liaise with clients, lenders, solicitors and colleagues to ensure smooth post-completion matters.
• Process all incoming correspondence (post, email, telephone) in line with standards and KPIs.
• Participate in training and rotate across the Background Team as needed to meet business needs.

Skills

Administrative experience

Client service

Telephone support

Multi-tasking

Attention to detail

Teamwork

Microsoft Office

Google Workspace

CRM systems

Target driven

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Convey Law in Newport is seeking a Client Support Assistant to join the Post Completion team. This primarily administrative role supports conveyancers by handling registrations, Land Registry processes, and requisitions, while ensuring smooth communication with clients, lenders, solicitors and colleagues.

You will receive training and have opportunities to move across the Background Team to meet business needs.