Client Support Team Assistant - Post Completion

Convey Law

Newport

On-site

GBP 21,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Monthly and annual bonus

25-30 days annual leave + bank hols

Birthday leave

Additional day for 100% attendance

Option to purchase up to 5 days leave

Enhanced maternity/paternity leave

Company sick pay

Discounted gym membership

Subsidised Conveyancing

Employee assistance scheme

Job summary

Convey Law in Newport is seeking a Client Support Assistant to join the Post Completion team. This primarily administrative role supports conveyancers by handling registrations, Land Registry processes, and requisitions, while ensuring smooth communication with clients, lenders, solicitors and colleagues.

You will receive training and have opportunities to move across the Background Team to meet business needs.

Qualifications

Minimum two years of administrative experience, ideally in conveyancing or post completion.
Demonstrable experience in providing exceptional client service, ideally over the telephone.
Strong administrative skills with the ability to multi-task while maintaining attention to detail.
Experience working as part of a team and with standard software including Microsoft Office and Google; willingness to learn CRM systems.
Ability to perform in a target-focused environment and meet personal/department performance targets.

Responsibilities

Complete registrations and handle Land Registry processes and requisitions.
Liaise with clients, lenders, solicitors and colleagues to ensure smooth post-completion matters.
Process all incoming correspondence (post, email, telephone) in line with standards and KPIs.
Participate in training and rotate across the Background Team as needed to meet business needs.

Skills

Administrative experience

Client service

Telephone support

Multi-tasking

Attention to detail

Teamwork

Microsoft Office

Google Workspace

CRM systems

Target driven

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Client Support Team Assistant - Post Completion

Application Deadline: 1 September 2026

Department: Client Support Team

Employment Type: Permanent

Location: Newport

Reporting To: Client Support Manager

Compensation: £24,500 / year

Description

We are looking for a Client Support Assistant to join the team! This is a pivotal role in the company, working in the Post Completion section of our Client Support Team, where you will provide exceptional service to our clients and provide assistance to our team of conveyancers. This largely administrative role is a vital part of our post completion conveyancing process with key responsibilities to include the completion of registrations, dealing with all Land Registry processes and requisitions. This will require liaison with clients, lenders, solicitors, and colleagues in regard to all Post Completion matters ensuring that all incoming correspondence into the department either by post, email or telephone is efficiently processed in line with agreed standards and KPIs.

You will be provided with training for the role in addition to further training for processes assigned to the wider Background Team to enable you to move between different areas of the department to fulfil business needs.

The Individual

The ideal candidate will have demonstrable values and ethics that mirror our own culture values and to be successful in the recruitment process you will need to evidence the following in your CV:

A minimum of two years administrative experience, ideally gained within the conveyancing or post completion environment.

Demonstrable experience in providing exceptional client service, ideally over the telephone.

Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.

How you have successfully worked as part of a team.

Your ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems

Experience of working in a target focused environment demonstrating your ability to achieve personal and department performance-related targets.

Company Benefits

Our commitment to our staff to provide a supportive, empowering and rewarding workplace is key to our core mission at Convey Law. We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include: