Portuguese Speaking Customer Service Representative

JR United Kingdom; York; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading global company is looking for a Portuguese Speaking Customer Service Representative to join their team in Gravesend. The role offers an exciting opportunity to support customers, manage inquiries, and drive customer satisfaction in a dynamic multilingual environment. With competitive salary, benefits, and opportunities for career growth, this is the perfect role for motivated professionals eager to make an impact.

Benefits

Contributory pension scheme (up to 7% company match)

Life assurance (4x basic salary)

Employee Assistance Programme

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• 2-3 years of experience in customer service.
• Fluent or native in European Portuguese.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage deliveries for the Portugal customer base.
• Serve as the first point of contact for customer inquiries.
• Investigate and resolve customer complaints.

Skills

Communication

Active Listening

Solutions-focused Approach

Attention to Detail

Fluency in European Portuguese

Fluency in English

Tools

Microsoft Office

SAP

Salesforce

Job description

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Portuguese Speaking Customer Service Representative, york

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Job Category:

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EU work permit required:

Yes

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish)
• Experience with SAP and Salesforce
• Knowledge of international business and complaint resolution processes
• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.