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Portuguese Speaking Customer Service Representative

JR United Kingdom

Lincoln

On-site

GBP 31,000 - 33,000

Full time

3 days ago
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Job summary

A leading global company is seeking a Portuguese Speaking Customer Service Representative for their European Head Office in Gravesend. This full-time role involves managing customer deliveries and requests, supporting Portuguese clients within a collaborative team. The ideal candidate will have 2-3 years of experience and be fluent in both Portuguese and English, ensuring high-quality customer service and communication.

Benefits

Contributory pension scheme (up to 7% company match)
Life assurance (4x basic salary)
Employee Assistance Programme
Enhanced maternity and paternity leave
Company events and referral programme
Free parking

Qualifications

  • 2-3 years of experience in a demanding customer service environment.
  • Fluent or native in European Portuguese.
  • Fluent in English (written and spoken).

Responsibilities

  • Manage and oversee deliveries for the Portugal customer base.
  • Serve as the first point of contact for all customer requests.
  • Investigate and resolve customer complaints.

Skills

Communication
Active Listening
Problem Solving
Attention to Detail
Fluency in European Portuguese
Fluency in English

Tools

Microsoft Office
SAP
Salesforce

Job description

Social network you want to login/join with:

Portuguese Speaking Customer Service Representative, lincoln

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Client:
Location:

lincoln, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

4

Posted:

07.06.2025

Expiry Date:

22.07.2025

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Job Description:

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An exciting opportunity to join a global leader in a dynamic and fast-paced environment.

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

  • Manage and oversee deliveries for the Portugal customer base
  • Serve as the first point of contact for all customer requests and enquiries
  • Build and maintain strong relationships through proactive communication and weekly calls
  • Ensure orders are processed accurately and delivered on time
  • Investigate and resolve customer complaints, driving continuous improvement
  • Identify and act on opportunities for customer growth and promotional engagement
  • Liaise with internal teams to ensure excellent service delivery
  • 2-3 years of experience in a demanding customer service environment
  • Fluent or native in European Portuguese
  • Fluent in English (written and spoken)
  • Proficient in Microsoft Office (especially Excel)
  • Excellent communication and active listening skills
  • Ability to manage challenges with a positive, solutions-focused approach
  • Strong attention to detail and process-driven mindset
  • Additional languages (especially Spanish)
  • Experience with SAP and Salesforce
  • Knowledge of international business and complaint resolution processes
  • Competitive salary and career progression
  • Contributory pension scheme (up to 7% company match)
  • Life assurance (4x basic salary)
  • Employee Assistance Programme and perks
  • Enhanced maternity and paternity leave
  • Company events and referral programme
  • Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.

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