Portuguese Speaking Customer Service Representative

JR United Kingdom; Leeds; On-site; GBP 31,000 - 33,000; Full time

Job summary

A leading company is seeking a Portuguese Speaking Customer Service Representative for their European Head Office in Gravesend. You will support customers in Portugal, manage deliveries, and ensure excellent service in a multilingual environment. The role demands fluency in Portuguese and experience in customer service, offering a competitive salary and great benefits.

Benefits

Contributory pension scheme (up to 7% company match)

Life assurance (4x basic salary)

Enhanced maternity and paternity leave

Employee Assistance Programme

Company events

Referral programme

Free parking

Qualifications

• 2-3 years of experience in a customer service environment.
• Fluent or native in European Portuguese.
• Fluent in English (written and spoken).

Responsibilities

• Manage and oversee deliveries for the Portugal customer base.
• Serve as the first point of contact for all customer requests.
• Investigate and resolve customer complaints.

Skills

Communication

Active listening

Attention to detail

Problem-solving

Customer focus

Tools

Microsoft Office

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location: Gravesend, Kent (European Head Office)

Contract: Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary: £31,000 - £33,000 with excellent benefits

An internationally recognized company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• 2-3 years of experience in a demanding customer service environment
• Fluent or native in European Portuguese
• Fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Excellent communication and active listening skills
• Ability to manage challenges with a positive, solutions-focused approach
• Strong attention to detail and process-driven mindset
• Additional languages (especially Spanish)
• Experience with SAP and Salesforce
• Knowledge of international business and complaint resolution processes

Benefits include a competitive salary, contributory pension scheme (up to 7% company match), life assurance (4x basic salary), Employee Assistance Programme, enhanced maternity and paternity leave, company events, referral programme, and free parking.

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.