Portuguese Speaking Customer Service Representative

JR United Kingdom; Wakefield; On-site; GBP 31,000 - 33,000; Full time

Job summary

A renowned international company is seeking a Dedicated Customer Professional to support their customers in Portugal from its Gravesend, Kent office. This full-time role requires fluency in European Portuguese and English, along with a proactive approach to managing customer relationships and ongoing support. Join a dynamic team that values innovation and aims to improve customer satisfaction through effective communication and problem resolution.

Benefits

Competitive salary and career progression

Contributory pension scheme (up to 7% company match)

Life assurance (4x basic salary)

Employee Assistance Programme

Enhanced maternity and paternity leave

Company events and referral programme

Free parking

Qualifications

• 2-3 years of experience in a demanding customer service environment.
• Fluent or native in European Portuguese and fluent in English.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Manage deliveries for the Portugal customer base.
• Serve as the first point of contact for customer requests.
• Investigate and resolve customer complaints.

Skills

Communication

Active Listening

Problem Solving

Attention to Detail

Customer Relationship Management

Proficiency in Microsoft Office

Fluency in European Portuguese

Fluency in English

Tools

SAP

Salesforce

Job description

Job Title: Portuguese Speaking Customer Service Representative

Location:

Gravesend, Kent (European Head Office)

Contract:

Permanent, Full-time, Monday to Friday (Portugal business hours)

Salary:

£31,000 - £33,000 with excellent benefits

Job Description:

An internationally recognised company is seeking a Dedicated Customer Professional to join their team at their European Head Office in Gravesend, Kent. You’ll be supporting customers in Portugal, working in a collaborative, multilingual setting where innovation and agility are embraced.

Key Responsibilities:

• Manage and oversee deliveries for the Portugal customer base
• Serve as the first point of contact for all customer requests and enquiries
• Build and maintain strong relationships through proactive communication and weekly calls
• Ensure orders are processed accurately and delivered on time
• Investigate and resolve customer complaints, driving continuous improvement
• Identify and act on opportunities for customer growth and promotional engagement
• Liaise with internal teams to ensure excellent service delivery
• Possess 2-3 years of experience in a demanding customer service environment
• Be fluent or native in European Portuguese
• Be fluent in English (written and spoken)
• Proficient in Microsoft Office (especially Excel)
• Have excellent communication and active listening skills
• Manage challenges with a positive, solutions-focused approach
• Have a strong attention to detail and a process-driven mindset
• Additional languages (especially Spanish) are a plus
• Experience with SAP and Salesforce is preferred
• Knowledge of international business and complaint resolution processes

Benefits:

• Competitive salary and career progression
• Contributory pension scheme (up to 7% company match)
• Life assurance (4x basic salary)
• Employee Assistance Programme and perks
• Enhanced maternity and paternity leave
• Company events and referral programme
• Free parking

If you're a motivated, customer-focused professional ready to make a real impact within a global team, apply now. We'd love to hear from you.